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Customer Experience Advisor, EMEA

The opportunity

The Customer Experience Team are the first point of contact for Unity users who need help and guidance. As a Customer Experience Advisor, you will be key in supporting our global users by answering tickets, live chats, and creating self-service articles for our Knowledge Base.

As well as supporting customers in an empathetic manner, we work closely with other Unity teams including Sales, our internal developers and the Asset Store, to resolve issues as they arise.

Training in our service processes will be provided at the start of this permanent position. We will also invest in training to support your professional growth throughout your employment.

Our Team places importance on kindness, inclusion, and harmony as our central values.

You will be based in our Brighton office. Perks of the office include Friday snacks, evening events, and Wednesday breakfasts.

What you'll be doing

• Answering user’s non-technical questions with clarity and empathy, in a timely manner via Email and Live Chat
• Writing and maintaining articles for our Knowledge Base to allow our users to self-help
• Maintaining a high standard of quality to ensure customer satisfaction

What we're looking for

• Experience in Customer Service or in a customer-facing role where understanding customers’ needs was key
• Excellent written and spoken English
• A love of learning, as we work in a fast-paced environment with lots of changes

You might also have

• Experience of different software eg. Email, Live Chat, and/or Ticketing systems e.g. Zendesk

Life at Unity

Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity is the foundation upon which the world’s most powerful digital content is created. Specifically, Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.

In the fourth quarter of 2021, Unity had, on average, 3.9 billion monthly active end users who consumed content created or operated with its solutions. The applications developed by these creators were downloaded, on average, five billion times per month in 2021. For more information, please visit www.unity.com.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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