Customer Care Manager

Sago Mini
Toronto Ontario M5V 1T4 Canada
10 days ago
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Sago Mini is an award-winning publisher of preschooler apps and toys worldwide. Supported by a team of artists, designers, developers, product managers, thinkers, and doers who are devoted to play. With over 60 million downloads, three subscription services, 35+ apps, and a line of physical toys, Sago Mini brings thoughtful design to life for kids and parents worldwide.

About You

You want to make an impact doing something you love with people you like. You’re great at conflict resolution and possess a high degree of self-awareness. Your colleagues across all departments love working with you because you get. stuff. done. and make them laugh while you’re doing it.

About the Role

Sago Mini is seeking an experienced Customer Care Manager who's excited to help us support our customers in all things Sago, from our existing award-winning digital offerings and consumer goods to the next big thing we're dreaming up.

You’ll build and develop an amazing team of Customer Care Advocates who will support our customers across all of our digital and physical initiatives. As the first point of contact for Sago’s fan base, you and your team will be Sago’s brand ambassadors, and will be experts on our offering and our customers.

What You'll Be Doing

Qualifications and Skills

Nice to Have

About the Process

Based in Toronto, Sago Mini is a subsidiary of Toca Boca, the No. 1 mobile-first kids brand in the App Store. Both companies are part of Spin Master Corp., a global children’s entertainment company that creates, designs and manufactures a diversified portfolio of innovative toys, games, products and entertainment properties. We hire humble, collaborative, and ambitious people who care about doing great work. Sago Mini is an equal opportunity employer. We value diversity at our company.

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