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Customer Advocacy Tooling Analyst

Skillz
San Francisco, CA, United States
4 years ago
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About Skillz

Skillz is driving the future of entertainment by accelerating the convergence of sports, video games and media for a booming mobile-first audience worldwide. The company’s platform empowers mobile game developers and players with access to fun and fair for real prizes , shifting the paradigm to make esports accessible to anyone, anywhere.

Skillz helps developers build multi-million dollar game franchises by turning content into competitive social gaming properties for the world’s 2.6 billion gamers. The company has already worked with 13,000 game developers, leveraging its patented technology to host over 800 million tournaments for 18 million players worldwide.

This year, Skillz was recognized as one of Fast Company’s Most Innovative Companies and CNBC Disruptor 50 (for the second time ). In 2018, Skillz was listed as one of Forbes’ Next Billion-Dollar Startups and Entrepreneur Magazine’s 100 Brilliant Companies . In 2017, Inc. Magazine ranked Skillz the No. 1 fastest-growing private company in America .

The company is backed by leading venture capitalists, media companies, and professional sports luminaries, ranging from Liberty Global, Accomplice, Wildcat Capital, Telstra Ventures, and a founder of Great Hill Partners to the owners of the New England Patriots, Milwaukee Bucks, New York Mets, and Sacramento Kings.

Who we're looking for:

Skillz is looking for a Tooling Analyst to support our growing Customer Advocacy team as well as liaising with other department leaders and their collaboration with the Customer Advocacy organization. In this role, you will be responsible for the daily configuration, and maintenance of our Zendesk account and its instances. You will be the point of contact for the platform’s capabilities and other related support tools configurations.

A successful candidate for this role must exhibit extraordinary attention to detail, Process Development experience, strong Project Management skills, Change Management experience, and be able to quickly build relationships with department leaders.

What you'll do:

Your skillz:

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