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Creator Success Manager
1 year ago
WHAT MAKES US EPIC?
At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.
Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.
COMMUNITY
What We Do
Serve as a listener and a voice to the diverse and expanding development community. You will grow, facilitate, inspire, and support a strong community while evangelizing and promoting for Epic. You’ll understand the needs & feedback of the community members and relay to the right internal channels.
What You'll Do
Epic is looking for a Creator Success Manager to connect creators with best practices, insights, and programs to accelerate their success within Fortnite. The ideal candidate will have experience as a Creator in Fortnite Creative and a passion for connecting with people and helping them grow through strong professional relationships.
In This Role You Will
- Collaborate with our creators to ensure they have an avenue for feedback and tools they need to be successful
- Manage top creator accounts and relationships
- Advocate on behalf of the creators to help inform Fortnite Creative's roadmap
- Adopt and develop new operational processes; Document and communicate best practices
- Get hands on with creators and teams to solve problems, design solutions, and understand bugs
What We're Looking For
- Previous experience in Customer Success, account management, hospitality, or other disciplines with strong customer relationships
- Self-motivated individual who takes ownership of problem-solving and works proactively to improve processes
- Excellent written and verbal communication skills
- Driven to do the right thing, ability to prioritize, and taking calculated risks to create maximum impact.
- You’re user-focused, passionate, scrappy, solutions-focused, and innovative. These traits equal success at Epic and influence everything we do.
- Passion for gaming and the gaming community
- Previously published creator in any video game ecosystem (bonus points if its Fortnite Creative)
EPIC JOB + EPIC BENEFITS = EPIC LIFE
Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match and profit share. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents.
Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.
ABOUT US
Epic Games spans across 19 countries with 55 studios and 4,500+ employees globally. For over 25 years, we’ve been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic’s award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.
Like what you hear? Come be a part of something Epic!
Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.
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