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Creator Benefits Manager - Americas
2 years ago
About Us
Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn , Twitter and on our Blog .
About the Role
The Creator Benefits Manager, Americas is a role that develops and celebrates Creators by guiding the pipeline for benefits and perks we extend to Creators in North America and Latin America. Reporting to the Global Creator Benefits Manager, you will work on some of the most exciting programs to support our Affiliates and Partners!
You will manage the fulfillment of all Creator benefit and perk programs in the NA and LATAM regions. The performance of these programs will inform go-to-market decisions that best position Twitch to positively influence the personal and professional development of our Creators. You will monitor efficiency, determine best practices, drive analyses to measure impact, and provide region-specific recommendations for future program iterations.
You have experience driving successful implementation, delivery, and tracking outcomes of new programs. You are eager to create new paths if it's what's required. You are interested in the needs of Creators across the world, and are excited about experimenting to determine which programs are most meaningful to Creators in the Americas. You enjoy bringing projects from A to Z, even if the how-to guide hasn't been written yet. You're creative when faced with challenges and value diverse perspectives.
You can work in Los Angeles, CA, San Francisco, CA, Irvine, CA, Seattle, WA, or remotely across the United States.
You Will:
- Monitor and guide program pipelines for both NA and LATAM through program management and ongoing analysis
- Provide solutions for gaps or overlaps in processes related to surfacing benefits to Creators
- Manage regional pilots and experiments to test and eventually launch new programs
- Partner with regional leads and service as a bridge to HQ; find insights and form recommendations that improve operational efficiency
- Contribute to strategy for adjacent processes and projects related to Creator benefits
- Assess regional program performance and present findings to leaders to affect future decisions
- Develop documentation and communications for processes rollout and ongoing support
- Report program performance and contribute to monthly newsletters, quarterly and year-over-year reports
You Have:
- Fluency (speaking and writing) in English AND Portuguese and/or Spanish
- 4+ years operational, program management roles
- Experience implementing new processes
- Excellent program management skills, including frequent reporting
- Proficient in presentation and project management tools and systems
- The ability to participate in international travel (up to 40% annually pending safety and visa regulations)
Bonus Points
- Knowledge of the creator ecosystem and passionate about empowering creators
- Experience with curation and fulfillment of gifts
Perks
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity and Parental Leave
- Flexible PTO
- Commuter Benefits
- Amazon Employee Discount
- Monthly Contribution and Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages)
We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status, or other legally protected status.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The pay range for this position in Colorado and Connecticut is $89,550 - $149,250 yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act and CT House Bill Number 6380. Base pay information is based on market location. Applicants should apply via Twitch's internal or external careers site.
Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.
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