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Corporate Resolution Safety Coordinator (6m FTC)

Sony Playstation
London, England, United Kingdom
16 days ago
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Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognised as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, PlayStation™Now, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Role overview:

Reporting to the Associate Manager–Corporate Resolution, you will be part of the Corporate Resolution Team providing Tier four support to our consumers and our contact centres, acting as a direct link to the Online Safety team.

The role will involve resolution of consumer’s issues and handling customer care escalations from our contact centres within our agreed SLAs for all Sony account services including PlayStation Network. Escalations will principally revolve around the subject of online safety but could also include general service questions and handling issues across a variety of topics.

What you’ll be doing:

What we’re looking for:

Essential

Desirable

Benefits:

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

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