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Coordinator, People & Culture

Summary

What you'll do

• Is the point of contact for employees working in the Las Vegas Integration Center regarding employee People & Culture requests and inquiries
• Provides quality employee service in response to all P&C, payroll and benefit inquiries made in person, via email or other intake channels from employees, managers, business partners or external business contacts
• Works with other functional support areas to provide resolution to employee inquiries
• Communicates effectively in both oral and written form accurately and timely
• Utilizes a case tool for the input and tracking of all service inquiries and requests and meets service level agreements for case resolution
• Works efficiently to inform, transact or resolve requests by using procedures, policies, FAQs, knowledge base and other reference material and artifacts to assist in answering inquiries
• Collects and validates complete data required to process employee transactions and escalates if assistance is needed
• Perform various People and Culture related tasks and answering inquiries as needed, including:
  • Coordination of incoming and outgoing employee administration
  • Employee and HRIS Data administration
  • Responding to employee issues/inquiries on benefits, Policies, Workers Compensation etc.
  • Training inquiries
  • General payroll inquiries
  • Generation of People & Culture related reports as necessary
  • Leave of Absence and Personal Time Off Administration
• Lead the I-9 and E-Verify processes, serving as the expert with regard to requirements, updates, and legal impacts; work with the Manager to analyze processes, suggest improvements, minimize errors, and increase efficiency
• Supports unemployment claims, gathering pertinent information and documents through working with the People & Culture Business partners
• Create, send, and facilitate all new hire communications and facilitates orientation
• Liaise with various departments including IT and Talent Acquisition to manage new hire activities such as technology pickup/shipment
• Manage on site temporary direct labor vendor relationship
• Support the exit process for employees leaving the organization (retirements, resignations, terminations)
• Ensure proper record keeping, and the confidentiality of cases and employee information as well as the integrity of HRIS data.
• Assist with enriching the future knowledgebase by incorporating employee feedback, issues and FAQ
• Meet departmental metrics and performance scorecard requirements.
• Determine opportunities to automate and streamline processes, resolve any issues candidates experience until hired
• Other duties as assigned

What we're looking for

• Bachelor’s Degree or a minimum of 2 years related experience in a P&C functional team operating as a P&C Coordinator providing employee support preferably in a warehouse, manufacturing, assembly or trade floor environment
• Strong customer service experience
• Proficiency in Microsoft Office; Workday, ADP, Case tool and/or Equifax Unemployment

• Proficiency in payroll, time entry, time off, W2, W4, paycheck, welfare & retirement benefits, general P&C knowledge
• Able to be punctual and on-time based on set hours of operation
• Professional etiquette, demeanor, verbal skills and writing ability
• Excellent facilitation, organizational, and relationship building skills
• Ability to self-start, work independently, evaluate options, and make plans to achieve outcomes
• High degree of confidentiality, discretion, and judgement
• Able to identify operational trends or gaps and recognize situations requiring escalation