Contract Senior Manager of Trust and Safety

Hybrid / Bungie-Approved Remote Locations

1 month ago

Bungie is looking for a Contract Senior Manager of Trust and Safety to drive our efforts in fostering a safe, fair, and inclusive gaming environment across all our games. Reporting to the Director of Analytics, you will coordinate with Sony Legal and Online Safety teams as well as Bungie cross-functional teams to determine and implement initiatives in policy development, legal compliance, content moderation, behavior management, and security. You will play a pivotal role in building systems that proactively protect our players from harm, abuse, and misconduct.

RESPONSIBILITIES

Ownership of Trust and Safety initiatives from inception to completion. Coordinate with Sony Legal and Online Safety to drive policy documentation and requirements for Bungie products that align with Bungie's goals for a respectful and inclusive gaming community.
Drive initiatives for compliance with laws and regulations related to online safety, privacy, and content regulation, including GDPR, OSA, and DSA requirements.
Collaborate with legal counsel to adapt strategies for emerging regulations.
Manage a program of cross-functional teams across Bungie and Sony to build systems that comply with regulations and proactively protect players.
Champion player experience, safety, and inclusivity within Bungie. Foster a culture of trust and respect within Bungie and its gaming communities.
Drive creation of comprehensive policies and enforcement measures with Security and Player Support for community conduct, user-generated content creation, security, and anti-cheat behaviors.
Guide initiatives for advanced tools and workflows for efficient reporting and moderation of voice and text chats.
Develop and enforce player data retention policies and protect user identities and assets
Determine policies and implementation requirements around age-gating and parental controls to ensure compliance with child safety regulations.
Consult on personalization of in-game advertising and marketing messages, ensuring compliance with privacy policies and user preferences.
Track progress and report on cross-studio trust and safety initiatives.
Communicate effectively with stakeholders to drive initiatives and foster collaboration.
Keep informed of industry standards and trends and establish best practices for Bungie products, educating teams on compliant development and current policies.

REQUIRED SKILLS

Proven experience leading, aligning, and facilitating effective collaboration among cross-studio teams toward a common goal.
Experience coordinating feature or program development in the video game industry.
Excellent documentation skills, capable of creating clear and concise reports.
Familiarity with game development processes and tools, including data and security workflows.
Experience translating legal or regulatory guidance into workflows to ensure compliance.
Effective communication and leadership skills to drive initiatives and influence stakeholders.
The ability to work independently with a strong bias-for-action and proven leadership in times of urgency

NICE-TO-HAVE SKILLS

Experience in data privacy management, preferably within the video game industry or related technology sectors covering large-scale international user bases and multiple ETL pipelines.
Strong knowledge of data protection and online safety regulations (e.g., GDPR, CCPA, DSA, OSA) and best practices for data privacy, including child-safety compliance measures.
CIPP certification (or comparable training).

Listed below is this role's base pay range within the greater Seattle area. In other locations approved for remote work by Bungie and our external resource vendors, this pay range may be adjusted to the local market and some roles may be classified as non-exempt (hourly),

This range is determined by an array of factors, including training, transferable skills, work experience, business needs, and market demands. Additionally, it is subject to change and may be modified in the future.

All benefits, perks, and time off are provided by and at the discretion of external resource partner(s). For more information, please visit: Worker Help Center - Help Center (tcwglobal.com)

Bellevue Pay Range

$122,000 — $153,000 USD

So you don't meet every requirement listed in this job description? Do you think your experience level is not where it needs to be? Studies show that members of certain underrepresented groups are less likely to apply to jobs unless they believe they meet every single qualification. Bungie is focused on building a diverse, inclusive, and equitable workplace. If you're interested in this position but your past experience doesn't line up perfectly with every qualification in the job description, we want you to apply anyway. The right role for you may be right around the corner!

Most Bungie full-time employees will adopt a digital first approach allowing remote work in Bungie approved locations (outside of positions identified as 100% onsite in Bellevue/Seattle, or individuals preferring a hybrid/flex environment). Prospective full-time employees who are located outside of a Bungie approved state will need to establish residency in an approved state within 45 days of their start date. Contractors will follow a digital first approach adhering to the location guidelines agreed upon by our third-party employer/vendor and Bungie. Bungie’s remote policy is subject to change at the company’s discretion.

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Contract Senior Manager of Trust and Safety

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