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Contract Senior Community Manager

Overview

Looking to hire a Contract Senior Community Manager to work on Starfield, the next game from Bethesda Game Studios. The successful candidate will manage the day-to-day operational activities surrounding the social strategy, online communications, and player engagement for one of our biggest titles yet.

Duties would include creating social media plans, managing related channels, engaging with users on community-managed sites, and creating article content for our websites. While working in a cross-functional team, the Contract Senior Community Manager will keep the online community engaged, informed, and entertained through constant updates. This individual will work closely with our development teams, effectively utilizing their knowledge of our games and the community to assist the Marketing/Communications Department with ideas and designs that will increase player retention, engagement, and sentiment. This individual will report on trends and player sentiment to inform the Company and development studio in order to help shape active game development and messaging strategies.

Responsibilities

• Assist and oversee community channels pre and post launch and help foster and build community-generated content, online community discussions, and other interactions
• Collaborate with marketing, development and other internal departments to ensure that community feedback is addressed
• Help develop content such as game videos, articles, developer interviews, product updates, animated gifs, social copy, and TikTok content
• Maintain consistent presence and promote a welcoming environment within online communities, including official and community-managed sites such as Reddit and Discord
• Work in collaboration with the Quality Assurance and Customer Support teams to ensure a positive player experience
• Generate and distribute community reports including community sentiment and analytics
• Assist with the company's involvement in trade shows, exhibitions, and other events
• Assist other members of the community team with community-related tasks
• Promote games and content updates through official livestreams
• Work with development studios on creating patch notes for content update

Qualifications

• BS degree in Marketing, Communications, Public Relations or equivalent experience
• 4+ years of community/social media experience in gaming industry or similar entertainment industries required
• Technical knowledge of online community platforms, systems and software
• Strong understanding of popular social networking tools and trends
• Knowledgeable on latest technologies and techniques used in building and maintaining successful gaming communities
• Drive to innovate community practices and bring community management to the next level
• Proven history of maintaining and developing an online community
• Excellent written and verbal communication skills
• Ability to work collaboratively in a team environment
• Demonstrated initiative and positive spirit in a rapidly changing environment

Preferred Skills

• Experience with photo/video/podcasting editing a plus
• Knowledge of Bethesda Softworks, Bethesda Game Studios, and their titles a plus

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