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Content Strategist (User Research Lab)

Job Description

The incumbent is in charge of defining the content vision for several internal products, such as a social network, personal dashboard, documentation templates, or enterprise search. Additionally, he/she will work with cross-functional teams to support internal clients with their content management and collaboration platforms.

What you'll do

• Translate client requests and needs into actionable content strategies & recommendations that align with their business objectives;
• Create content strategy deliverables such as content inventories, audits, models, templates and governance documents;
• Prepare and facilitate content workshops with clients, stakeholders or/and end users;
• Interpret user research, analytics, benchmarks, and other data to guide recommendations and roadmaps;
• Define information architectures, taxonomies and metadata strategies (frameworks for grouping and tagging content);
• Work closely with designers, business analysts, and developers to translate sitemaps, information architecture & content management recommendations into development deliverables;
• Collaborate on the creation of a content standards library that aligns with UX patterns and brand guidelines;
• Train internal contributors and website owners on content best practices and support the evolution of content managers within productions and departments;
• Evangelize best practices for user-centered design processes with project teams;
• Influence top managers & stakeholders in order to make "content management" a priority for them & their teams.

Qualifications

What you bring

Relevant experience:

• 3 to 5 years of experience in a digital communications or content management environment, with a strong understanding of digital product strategy and development
• Experience with information science concepts, such as taxonomy development and metadata application
• Experience with content management systems and intranet products
• Experience working cross-functionally with strategy, creative and technology professionals.
• Candidates must provide recent samples of relevant work demonstrating an ability to analyze user, client and project needs, and develop and execute a relevant content strategy.

Skills & Knowledge:

• Deep knowledge of information architecture and content management concepts and best practices
• Knowledge of user experience best practices
• Ability to lead discussions and workshops with clients
• Ability to teach and educate users and contributors on content management concepts
• Ability to work efficiently as part of a team, balancing multiple projects and prioritizing accordingly
• Ability to balance strategic vision and tactical to-dos
• Committed to ongoing learning and professional development as digital co-working standards evolve
• Strong organizational skills
• Strong communication and presentation skills
• Ability to maintain a sense of humor while under pressure
• Bilingual proficiency in English and French

Additional Information

About us

Creating the unknown since 1997. At Ubisoft Montreal, we’re united by a common goal: to enrich players’ lives with original and memorable gaming experiences. We develop iconic franchises that engage millions around the world, like Assassin’s Creed, Far Cry, For Honor, Rainbow Six, Watch Dogs – and, well, we can’t disclose all our secrets just yet.

Our biggest strength is – and always will be – our people: the immensely talented team members surrounding, supporting, and producing the high-quality games that have made our studio what it is today.

When you join Ubi MTL, you’ll discover a workplace that sparks inspiration and connection: an environment with a variety of voices, identities, backgrounds, experiences, and perspectives. We offer a collaborative space that provides career advancement, a host of learning opportunities, and meaningful benefits centred on well-being.

Here, our shared desire to dream big, take risks, and constantly improve contributes to the innovation and boundary-pushing that ultimately leads to our collective success.

At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences.