Contact Experience III, Player Support Operations - SEA

Riot Games
Singapore, Central Singapore, Singapore
7 days ago
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Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. As the most played PC game in the world, over 100 million play every month. Players form the foundation of our community and it’s for them that we continue to evolve and improve the League of Legends experience.

We’re looking for humble but ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you take play seriously; you’re passionate about games. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.

That's where you come in.

As a Contact Experience III, you will drive innovation, lead continuous improvement, and play a critical role in developing strategies and solutions that enable Riot's Customer Service (Player Support) operations to meet or exceed the player expectation on every touchpoint with the player-support product, UX and operations.

Reporting to a Regional Player Support Manager, you will work closely with partners, global CX teams, and Player Support leadership to deliver an easy-to-use, enjoyable, accurate and high-quality Player Support experience to every player, on every device, across every PS touchpoint—in a way that fulfills or exceeds the players’ expectations to increase customer satisfaction, loyalty and advocacy.

To help us achieve this, the ideal candidate will draw on their experience and expertise across multiple operational disciplines including project management, stakeholder management, data-, behaviour- & trend analysis, and creative/innovative thinking.

Responsibilities:

Required Qualifications :

Desired Qualifications :

Don’t forget to include a resume and cover letter. We receive a lot of applications, but we’ll notice a fun, well-written intro that shows us you take play seriously.

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