Contact Experience II

Riot Games
Dublin, Ireland
14 days ago


As a Contact Experience II (Player Support Operations - Europe) , you will lead continuous improvement, and help develop strategies and solutions that allow Riots Customer Service (Player Support) operations to meet the player expectation on every touchpoint with the player-support product, UX and operations.

Reporting to a Regional Player Support Manager, you will work closely with partners, global CX teams, and Player Support leadership to provide an easy-to-use, enjoyable, accurate and high-quality Player Support experience to every player, on every device, across every PS touchpoint—in a way that fulfills or exceeds the players’ expectations to increase customer satisfaction, loyalty and advocacy. Kindly note that this role may require up to 20% international travel.


Required Qualifications:

Desired Qualifications:

Our Perks:

We offer medical, dental, and vision plans that cover you, your spouse/domestic partner, and children. Life insurance, parental leave, plus short-term and long-term disability coverage are also available. Riot will support your retirement benefits with a company match, and double down on your donations of time and money to non-profit charitable organizations. Balance between work and personal life is encouraged with open paid time off, and a play fund so you can broaden and deepen your personal relationship with games.

Let's Thrive Together:

Because together we are better

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games. We know that fresh and varied perspectives will make us better at what we do, so however you identify and whatever background you bring with you, we’re excited to hear from you. Don’t be discouraged if you feel you don’t fully meet every one of the requirements for a particular role, there’s always room for growth at Riot. If you spot a role that will make you want to jump out of bed in the morning, we are waiting to hear from you!


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