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Compliance KYC Specialist

Position Intro

Linden Research, Inc. dba Linden Lab develops platforms that empower people to create, share, and benefit from virtual experiences. Founded in 1999, the company first launched Second Life, the groundbreaking virtual world enjoyed by millions around the globe, in 2003, which has since gone on to boast nearly two billion user creations and a vibrant $500 million (USD) economy.

Tilia Inc. is a wholly-owned subsidiary of Linden Research, Inc., and a licensed money transmitter in the U.S. Tilia Pay enables publishers of video games and virtual worlds to create in-world economies and monetize user interaction. Built from the ground up to be robust, flexible, and secure, Tilia Pay powers virtual economies of leading and cutting-edge publishers with hundreds of millions of dollars in circulation.

Primary Functions

The Compliance KYC Specialist will play a critical role in conducting research, analysis, and ongoing customer due diligence related to potentially suspicious activities in an online environment. As part of the Financial Crimes Compliance (“FCC”) Team, the Compliance KYC Specialist will monitor for and assess issues, patterns, and trends associated with money laundering, terrorist financing, fraud, and other financial crime-related risks.

Responsibilities

• Perform Know Your Customer (“KYC”) reviews as needed and follow-up with customers to resolve issues or obtain additional documentation
• Conduct thorough analysis of customer due diligence submissions in line with applicable laws, regulations, and Company policies
• Perform enhanced due diligence (“EDD”) on higher risk customers and complete complex investigations within specified timeframes
• Provide direct support to the FCC Team, including efficient detection and investigation of customers and transactions deemed potentially suspicious per Bank Secrecy Act/Anti-Money Laundering (“BSA/AML”) regulations
• Identify potential gaps and make recommendations to further enhance the AML and Compliance programs
• Assist in supporting other Financial Crimes Compliance functions, including OFAC screening, CIP reviews, and recordkeeping
• Assist with addressing regulatory exam and audit requests
• Assist in preparing compliance reporting for management review as needed
• Attend industry and Company training to stay informed of emerging financial crime trends and changes to applicable laws, rules, and regulations
• Perform additional duties as assigned by manager

Knowledge, Skills, Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

● Strong analytical skills required, with financial crime and/or risk management investigative experience preferred
● Strong knowledge of GSuite and Microsoft Office Suite (Excel, Word, PowerPoint and Access)
● Experience using customer relationship management (“CRM”) software such as Freshdesk
● Certified Anti-Money Laundering Specialist (“CAMS”) or Certified Financial Crime Specialist (“CFCS”) preferred
● Ability to multi-task and stay flexible in a fast-paced, changing environment
● Excellent written and verbal communication skills
● Extremely organized and detail-oriented with the ability to make sound decisions supported by facts and analysis
● Team player with strong collaborative qualities and a positive demeanor
● Ability to work on confidential and sensitive matters with a high degree of professionalism and discretion
● Comfortable executing independent judgment with minimal supervision
● Willingness to learn and apply new skills

Education

● BA/BS degree or equivalent experience

Experience

● Minimum one year of professional experience preferably in compliance, fraud, risk management, e-commerce or gaming customer service
● Working knowledge of AML rules, laws, and regulations
● Experience with data analysis and manipulation required; experience analyzing data in a surveillance or investigative setting preferred
● Experience with software programming or automation a plus

Travel Requirements

● No travel required

Physical Demands & Work Environment

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use the computer and communicate with coworkers in an office environment. The employee frequently is required to stand or sit to complete work and may occasionally lift and/or move up to 10 pounds.

Linden Lab seeks to maintain a diverse and welcoming workplace; therefore candidates from all backgrounds are encouraged to apply.

Fine Print:

The statements herein are intended to describe the general nature and level of work being performed by employees in this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.