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Community Support Specialist - Contract

Rooster Teeth is looking for a community-oriented support specialist! As a Community Support Specialist you will provide product and services information and resolve any emerging problems that our community members might face with both accuracy and efficiency. You are patient, empathetic, and genuinely excited to help the community! You're a self-starter that effectively communicates and manages your time wisely. You can put yourself in your customer’s shoes and advocate for them when necessary. You have a passion for customer service and ownership of the customer experience. Problem-solving also comes naturally to you. If the solution isn't obvious, you dig for it.

Responsibilities:

• Manage large amounts of chats and emails
• Update customer account information
• Provide accurate, valid and complete information about the Rooster Teeth brand and partners
• Handle customer complaints and provide appropriate solutions
• Take the extra mile to engage customers
• Resolve issues from the Rooster Teeth Store and be the ultimate eyes and ears of the company for Store Issues

Qualifications:

• 2+ years of professional customer service experience
• Available to work 9am-6pm CT - that may include weekends and overtime
• Must be able to read/write/speak English fluently
• Engage with the community on all things Rooster Teeth.
• Overtime may be necessary depending on volume.
• Internet Access
• Home computer