This job might no longer be available.

Community Specialist

XSOLLA LABS is a laboratory for the generation and development of innovative ideas in the field of blockchain technologies, Web3 and game development. Our goal is to create new products that help game developers distribute and improve their projects, make them more successful. We value teamwork, open feedback, share experiences and support the launch of each other's new initiatives, projects and ideas.

RESPONSIBILITIES

• Set and implement social media and communication campaigns to align with marketing strategies
• Provide engaging text, image and video content for social media accounts
• Respond to comments and customer queries in a timely manner
• Monitor and report on feedback and online reviews
• Organize and participate in events to build community and boost brand awareness
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency
• Liaise with Development and Sales departments to stay updated on new products and features
• Build relationships with customers, potential customers, industry professionals and journalists
• Stay up-to-date with digital technology trends

REQUIREMENTS

• Proven work experience as a Community Manager in Discord
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
• Ability to identify and track relevant community metrics
• Excellent verbal communication skills (native English speaker)
• Excellent writing skills
• Hands on experience with social media management for brands
• Ability to interpret website traffic and online customer engagement metrics
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask