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Community Specialist - Sunrise Village

You are always up to date when it comes to your favourite game? You are passionate about events and contests? WE WANT YOU to build bridges! If you love to communicate with different stakeholders and are able to work closely with developers, product owners, other stakeholders and our players, you might just be the right fit for our position as a full-time Community Specialist for one of our new games, Sunrise Village.

Your mission:

• Take ownership in building and developing your community of our new game, Sunrise Village
• Be on top of trending topics among your community and use the knowledge to set up a successful content and communication plan between your players and the company, including announcements and release notes.
• Manage your team of external community managers
• Gather feedback and data from your community (all languages) to measure the impact of your community activities and forward it to our stakeholders
• Enforce a professional collaboration with our development teams
• Live ops coordination of new game content, including in-game events as well as new features
• Oversee a high standard of customer support
• Report to the Product Managers and Team Lead in Community Management and assist them on a daily basis
• Work on a variety of operational tasks to create a trustful and secure social environment

• 1-2 years of experience in Community Management or equivalent experience
• Fluency in English (both written and spoken)
• Communicative personality with strong negotiation skills
• Initial experience in recruitment and leading remote teams
• Enthusiasm for games and gaming communities, plus a good knowledge of the games industry and its mechanisms
• A service talent who loves to talk to people – always friendly and professional with a dedicated focus on customer satisfaction
• Result-oriented and independent way of working, with a very good sense for target group content and empathy in user dialog
• Knowledge of resource management and exploration games in general and in particular the mechanics and intricacies of Sunrise Village would be a huge bonus

Your power-ups:

• Career opportunities. Level up as a Community Specialist with excellent training and development opportunities, such as online trainings, InnoVersity and conferences
• Compensation & Fair Play . We have career models as well as market-competitive salary grids in place that ensure that we treat our employees fairly. For this regular -level position, the salary range is between € 36.500 - 44.000 gross. Your seniority level (junior, regular, senior) will be evaluated during the interview process. The salary ranges for other seniority levels differ
• Outstanding benefits. Get 28 vacation days, a sabbatical, mobile device, contribution to your public transport ticket, and more
• Flexible working hours. We offer trust-based working hours as well as active breaks - play table tennis with your team, work out in our gym or go to our rooftop terrace to get some fresh air
• Hybrid Working Model. We offer our colleagues the flexibility to choose between working from home and our modern offices in central Hamburg. With regular times planned together in the office, we make sure to keep up our unique InnoGames spirit
• Team of specialists. Shape the success story of InnoGames and be a part of our international team of professionals in a stable growing company and award-winning employer
• Relocation assistance. If you are interested in relocating to Hamburg, we will help you relocate to Hamburg regarding all the needed resources
• Solution orientation. We are offering an atmosphere to empower creative thinking and strong results
• English first. Our company language is English, and we support all our employees and their partners with optional German lessons
• Team events. Participate in regular team events (e.g., wine tasting, cooking, paintball), barbecue together on our rooftop terrace, and enjoy regular company-get-togethers
• Food & drinks. We offer free drinks and fresh fruit to contribute to your health and well-being; enjoy the meals delivered by our in-house canteen or cook on your own in one of our employee kitchens
• Comfy and modern offices. Learn more about our charms and benefits in our virtual office tour

Our story:

Hamburg-based InnoGames is Germany's leading developer and publisher of mobile and online games and a certified Great Place to Work®. The climate-neutral company, which is part of Modern Times Group (MTG), was established in 2007 and is still run by its founders. Together with a 400+ strong team from over 40 nations they create unique games that provide millions of players from around the world with years of fun.

While InnoGames is best known for Forge of Empires, Elvenar and Tribal Wars, the company is continuously expanding its portfolio across genres and platforms. The most recent additions are Rise of Cultures and Sunrise Village, which saw successful commercial launches in early 2022.

In order to further expand our success and to realize new projects, we are constantly looking for young talents, experienced professionals, and creative thinkers.

Excited to start your journey with InnoGames and join our dynamic team as a Community Specialist? We look forward to receiving your application as well as your salary expectations and earliest possible start date through our online application form. Hannah Gutjahr would be happy to answer any questions you may have.