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Community Specialist - Grepolis (in-house)

You are always up to date when it comes to your favourite game? You are passionate about events and contests? WE WANT YOU to build bridges! If you love to communicate with different stakeholders and are able to work closely with developers, product owners, other stakeholders and our players, you might just be the right fit for our position as a full-time Community Specialist for our classic game Grepolis.

Your mission:

• Build and support our game’s online community
• Establish successful communication between the company and our players, including announcements and release notes
• Manage your team of external community managers
• Gather feedback from the communities (all languages) and forward it to our stakeholders
• Enforce a professional collaboration with our development teams
• Live ops coordination, including in-game events as well as new world starts
• Oversee a high standard of customer support
• Report to the Lead Community Managers and Product Managers and assist them on a daily basis
• Work on a variety of operational tasks to create a trustful and secure social environment

Your profile:

• 1-2 years of experience in Community Management or equivalent experience
• Fluency in English (both written and spoken)
• Communicative personality with strong negotiation skills
• Initial experience in recruitment and leading remote teams
• Enthusiasm for games and gaming communities, plus a good knowledge of the games industry and its mechanisms
• A service talent who loves to talk to people – always friendly and professional with a dedicated focus on customer satisfaction
• Result-oriented and independent way of working, with a very good sense for target group content and empathy in user dialog
• Knowledge of strategy games in general and in particular the mechanics and intricacies of Grepolis would be a huge bonus

Your power-ups:

• Team of specialists. Shape the success story of InnoGames and be a part of our international team of professionals in a stable growing company and award-winning employer
• Career opportunities. Level up with excellent training and development opportunities, such as online trainings, InnoVersity and conferences
• Outstanding benefits. Get competitive compensation as well as 28 vacation days, a sabbatical, mobile device, contribution to your public transport ticket, and more
• Flexible working hours. We offer trust-based working hours as well as active breaks - play table tennis with your team, work out in our gym or go to our rooftop terrace to get some fresh air
• Hybrid Working Model. We offer our colleagues the flexibility to choose between working from home and our modern offices in central Hamburg. With regular times planned together in the office, we make sure to keep up our unique InnoGames spirit
• Solution orientation. We are offering an atmosphere to empower creative thinking and strong results
• Team events. Participate in regular (virtual) team events (e.g., wine tasting, cooking, paintball), barbecue together on our rooftop terrace, and enjoy regular company-get-togethers
• Food & drinks. We offer free drinks and fresh fruit to contribute to your health and well-being; enjoy the meals delivered by our in-house canteen or cook on your own in one of our employee kitchens
• Relocation assistance. If you are interested in relocating to Hamburg/Germany, we will help you relocate to Hamburg/Germany regarding all the needed resources
• Comfy and modern offices. Learn more about our charms and benefits in our virtual office tour

Our story:

InnoGames is Germany’s leading developer and publisher of mobile and online games. The company based in Hamburg is best known for Forge of Empires, Elvenar and Tribal Wars. InnoGames’ complete portfolio encompasses seven live games and several mobile titles in production.

Born as a hobby, InnoGames today has a team of 400 employees from more than 30 nations who share the passion of creating unique games that players across the globe enjoy for years. To further expand our success and realize new projects, we are constantly looking for young talents, experienced professionals, and creative thinkers.

Excited to start your journey with InnoGames and join our dynamic team as a Community Specialist ? We look forward to receiving your application documents through our online application form. Hannah Gutjahr would be happy to answer any questions you may have.