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Community Manager

Job Description

- Collaborate on defining and executing the community engagement strategy with the title’s Community Developer.
- Develop and maintain an active, positive relationship with players in the community.
- Create programs to identify key influencers and stakeholders and convert them to community advocates.
- Build and maintain a calendar of content, events, and activities designed to keep players engaged with the product and franchise.
- Create player-facing content such as guides, videos, and FAQs to help enhance and deepen the player experience.
- Devise and manage contests and other events, facilitating the fulfillment of prize delivery when needed.
- Work with internal production resources to produce assets required to support content deliverables.
- Communicate directly with the player base through community channels, and review/proof/copyedit outbound communications to ensure readability and alignment.
- Develop messaging plans that align with content calendars to drive engagement goals across community channels.
- Help stimulate and moderate player conversations across all community channels.
- Create daily, weekly, and monthly reports capturing a snapshot of overall community health.

Qualifications

- 2-3 years’ experience in community management or social media role. Experience in the video games industry a significant plus.
- Previous experience with user moderation in a digital/online environment, including experience working with forums, live chat, or other game mastering tools.
- Excellent written and oral communication skills and the ability to create quality documentation for internal and external audiences.
- Strong understanding of social media services, mechanics, and trends; especially Twitter, Facebook, and Reddit.
- Strong organizational skills and an independent, self-motivated work style.
- Proficiency in MS Office, especially Word, Excel, and PowerPoint.
- Previous experience with customer first-contact and de-escalation a plus.
- Ability to thrive in a dynamic environment, with distributed teams.
- A passion for gaming.

Additional Information

Ubisoft Offers:

• Attractive remuneration package.
• Performance rewards.
• An international, professional, collaborative, modern and creative environment.
• Creative projects.
• New frontiers in tech, entertainment and beyond.
• Most worth-living city in Vietnam.

Challenge accepted?

Company Description

Ubisoft is committed to enriching players’ lives with original & memorable entertainment experiences. We build worlds that are a playground for the imagination, offering moments of surprise, fun, and adventure as well as opportunities for learning and self-discovery.
At Ubisoft, you’ll grow and collaborate with highly talented teams from around the world.

Located in Da Nang, Vietnam, a hotbed for tech and culture, and one of the best cities to live in Asia, the newest studio will focus on developing “Instant Games”, powered by HTML 5 technology, for several social platforms. This new playstyle has boomed significantly on social media on a worldwide scale boasting today millions of daily users. The teams at Ubisoft Da Nang will alsocollaborate with other studios on the development of mobile games.

By bringing the best creative and engineering talents from Vietnam, SEA and the World together, and allowing them to thrive in a dynamic and modern international work and living environment, Ubisoft Da Nang is the place to be to begin your journey in game development or take the big next step in your career.