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Community Manager

Job Description

The Community Manager will primarily be responsible for supporting the community engagement plans created by their game’s Community Developer, including the creation of community content such as FAQs, livestreams, and guides and engaging players in conversations on forums and social channels.

Top Candidates for this position should come with a lot of knowledge of contemporary gaming genres and platforms while still be willing to stay up to date with the big news in gaming and pop culture. This position is ideal for someone that is a creative and passionate gamer, comfortable with online communities, social media, and content creation, with excellent communication skills, and with the ability to work cross functionally in a highly dynamic environment.

Status: Permanent Employment

Core Hours: 9am – 6pm (Monday – Friday)

Location: Cary, NC, US location

Benefits: Comprehensive and competitive benefits package available (paid holidays, wellness days, vacation time, paw ternity, volunteer days; medical, dental, vision, disability, 401k, fitness and tuition reimbursement)

Responsibilities

• Collaborate on defining and helping to execute the community engagement strategy driven by the Community Developer for the title(s) in question.
• Build and maintain a calendar of content, events, and activities designed to keep players engaged with the product and franchise.
• Create player-facing resources and content such as articles, guides, videos, and FAQs to help enhance and deepen the player experience.
• Devise and manage contests and other events and facilitate the fulfillment of prize delivery when necessary.
• Interface with internal production resources to produce assets required to support content deliverables.
• Communicate directly with the player base via the game’s website, forums, and other social media channels, and review/proof/copyedit outbound communications to ensure readability and alignment.
• Develop a messaging plan that aligns with content calendar and is designed to keep engagement across these channels at a maximum level.
• Help stimulate and moderate player conversations across these same channels.
• Build an identity and develop an active and engaged relationship with players in the fan-base.
• Develop programs to identify key influencers and leverage these community members to help evangelize the product for the community.
• Assess the community’s pulse, understand community concerns, and communicate community status to internal development partners.
• Create daily, weekly, and monthly reports capturing a snapshot of overall community health.
• Report on areas of concern for the community, surface trending topics/threads, and share/contextualize engagement metrics.

Qualifications

• 2-3 years’ experience in a community management or social media role. Experience in the video games industry a significant plus.
• Previous experience with user moderation in a digital/online environment, including experience working with forum, live chat, or other game mastering tools.
• Excellent written and oral communication skills and the ability to create quality documentation for internal and external audiences.
• Strong understanding of social media services, mechanics, and trends; especially Twitter, Facebook, and reddit.
• Strong organizational skills and an independent, self-motivated work style.
• Proficiency with MS Office, especially Word, Excel, and PowerPoint.
• Previous experience with customer first-contact and de-escalation a plus.
• Ability to thrive in a dynamic environment, with distributed teams.
• Ability to be nimble and multitask, this includes working on short notice changes
• A passion for gaming.

Additional Information

Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.

Company Description

Ubisoft is committed to enriching players’ lives with original & memorable gaming experiences. We are composed of over 18,000 talented people located in 5 continents across the globe. With more than 80% of our teams dedicated to creation, Ubisoft is the biggest in-house creative force in the industry.

The company’s 40+ different creative studios & Customer Relationship Centers (CRCs) work each day to deliver rich and innovative gaming experiences that reflect the creativity and diversity of their teams. Whether you are working on a production team or working directly with our players, we all approach each day with a Player-First mindset to ensure winning solutions. While collaborating across teams and offices, you will the have opportunity to work closely with many of our iconic brands including Assassin's Creed®, Tom Clancy's Rainbow Six Siege®, Tom Clancy's The Division®, For Honor®, Rabbids®, Rayman®, Watch Dogs®, Far Cry®, The Crew®, Just Dance® and more.