This job might no longer be available.

Community Manager

Job Description

Summary:

As a Community Developer, you will be responsible to interact with our fans and communities in the western market of one of our most successful Chinese game (魔法门之英雄无敌：战争纪元).

You will help the brand team in delivering content (write, streams, video) & activities (community workshops) across the different community channels.

Responsibilities:

• You are a representative voice of our players in internal discussions with our brand team to make sure they are represented and play an active role in our decision-making processes.
• Define the tools/content needed to operate the animation of our community across the different channels.
• Assess the key community channels required by the game.
• You regularly engage with players at a 1:1 level, encouraging discussion and engagement to contribute towards the growth of the community.
• Recruit and manage our Star Players.
• You produce and distribute communications for keeping players up to date on changes, upcoming features, fixes, or MKT pluses points and the development roadmap.
• You follow up user ratings and reviews in stores on a daily basis.
• You present periodical reports of Community Report highlighting key recommendations to Community Development and the Live Ops team and game team.
• You ensure the transmission of information on the various issues encountered in our games between the players, Customer Service team and the Production team
• You create and improve the resources intended for players (FAQ, tutorials, etc.).

Qualifications

• BA or above education
• At least 3 years’ experience in community management and social media experience with games, entertainment or web publishing outlet, customer service experience (any form, online preferred) is a plus.
• Passionate about games and interested in social networks and gaming communities, Ubisoft fan is a plus.
• Have an ability to communicate effectively with all levels of management.
• Enthusiastic, positive attitude, social personality and a true team player.
• Organized, detail-oriented, proactive and able to work under pressure.
• Proficiency in English communication.
• Interest for fantasy games, series, movies, books, GOT, LOTR, Warcraft , Heathstone
• Nice to have : played/loved Heroes of Might & Magic games
• Play mobile games, especially Mobile RPG/SLG/ card/ MOBA

Additional Information

All your information will be kept confidential according to EEO guidelines.

Company Description

About Ubisoft Shanghai Studio:

Ubisoft opened its door in China in 1996. Today, Ubisoft Shanghai is one of the largest and most influential video game companies in this country with full creation and production capacities. There are 450+ talents working on the developing of console and mobile games, and already shipped Far Cry®, The Crew®, Just Dance®, Assassin’s Creed® and Tom Clancy’s video game series.

Shanghai studio established its expertise in Wildlife Animation, Open World and AI through the co-development with other studios in the group. In addition, the studio also plays a major role in the Publishing and APAC Network Infrastructure.