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Community Manager (Player Based - Video Game)
12 months ago
- Be the lead community contact for Japanese stakeholders – internal and external
- Help plan, build and implement community strategies
- Manage and grow digital communities across key and emerging community platforms and social media channels
- Plan and create content for community channels
- Actively engage with the community, manage conversations and triage/assist with questions.
- Monitor and report on feedback, channel health and trends
- Organize and participate in events to build community and boost brand awareness
- Liaise with studio teams and wider company departments to stay updated on new products, features, and upcoming releases
- Stay up to date with community management and digital technology trends and push for ongoing iterations and improvements
- Assist the Global Head of Player Communities on additional community management tasks
Requirements
- Excellent Japanese and English languages
- 3+ years’ experience as a community manager
- Experience belonging to or playing active roles in gaming communities and platforms – voluntary/hobby experience is s equally important as professional experience too
- Particular passion for/experience working on Discord/equivalents is a bonus
- Ability to identify and track relevant community metrics
- Excellent verbal communication skills
- Excellent writing skills
- Hands on experience with social media management for brands
- Ability to interpret website traffic and online customer engagement metrics
- Attention to detail and ability to multitask
- Strong teamwork and stakeholder management skills
Benefits
Commutation Allowance (as per internal policy)
Casual Dress code
All social insurance covered
- Collaborating with people creating innovative interactive entertainment.
- Dynamic and entrepreneurial culture.
- Video games focused environment.
- Contract Employee*Permanent employee promotion is available.
- Trial period: 3 months / No change in conditions.
Who we are:
PTW is a provider of custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.
We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.
Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.
In summary, we connect and bring fun to the world.
Welcome to PTW, Family of Brands
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