Community Manager
The Gearbox Entertainment Company is an award-winning creator and distributor of entertainment for people around the world. Gearbox Entertainment develops and publishes products through its subsidiaries, Gearbox Software and Gearbox Publishing. Gearbox Entertainment has become widely known for successful game franchises including Brothers in Arms and Borderlands, as well as acquired properties Duke Nukem and Homeworld. Gearbox’s ambition is to entertain the world and its key driving objectives include the pursuit of happiness for our talent, partners and customers, the prioritization of entertainment and creativity and a measured respect for profitability. For more information, visit www.Gearbox.com.
Founded in 2016, Gearbox Publishing was established with the goal of helping developers around the world bring their products to market while retaining their unique creative visions. The mission began with the critically-acclaimed Homeworld Remastered Collection for PC, and has since been followed by many partnerships that include tiny Build’s Hello Neighbor, System Era Softworks’ Astroneer, Compulsion Games’ We Happy Few, Hopoo’s Risk of Rain 2 and Counterplay Games’ PlayStation 5 launch title, Godfall. Gearbox Publishing remains committed to its mission to entertain the world and become the most developer-friendly publisher in the industry.
As Community Manager, Games, you’ll work directly on titles large and small, across the full spectrum of business models and platforms. Your responsibilities will include translating key messages, strategies, and assets for various social media and community platforms. Alongside supporting big beats like trailers, events, and launches, you’ll feed the social content monster by creating compelling briefs for in-house and agency partners using expert game knowledge and understanding of the community. You'll engage with player communities and track their sentiment. You’ll also share feedback from the community with folks across the development and publishing teams, ensuring players have a voice in the room.
Responsibilities:
- Come to work with empathy for both the devs making the game and the players who choose to make our games a part of their lives
- Collaborate with cross-functional teams to understand and contribute to business goals & strategy from a player-focused perspective
- Lead the crafting of player-facing content and communications alongside internal/external artists and creatives, including social calendars, imagery, memery, video, and copy
- Support standard development releases through patch notes, FAQs, developer-fan communications, and thoughtful channel strategy
- Develop and execute key community initiatives including establishing and cultivating community hubs (Discord, Reddit, etc.), live event staffing, and contests
- Establish feedback loops between players and dev teams, providing influential reporting on core issues and community sentiment
- Keep up with the latest developments in social, tracking the rise and fall of platforms, content trends, and important algorithm changes
Qualifications:
- 2-3 years experience in Community, Comms, or Marketing roles
- Experience in video games helps tremendously
- Demonstrable creative taste
Gearbox Entertainment believes that all team members should be able to enjoy a work environment free from all forms of discrimination and harassment. We are committed to reflecting the diversity of the world we strive to entertain. As an Equal Opportunity Employer, we provide fair and equal treatment to all team members and applicants. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy or maternity, veteran status, or any other status protected by applicable national, federal, state or local law.