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Community Manager

We are EA

We entertain millions of people across the globe with the most amazing and immersive interactive software in the industry. But making games is hard work. That’s why we employ the most creative, passionate people in the industry.

The Challenge Ahead:

The Community Manager is a highly visible and crucial communications role that connects EA and its brands with players in local markets through daily engagement. As part of the Community Activation Team you will leverage deep game expertise with strong influencer relationships, to deepen overall player engagement and sentiment for EA franchises inside a specific territory or market.

You will report directly to the European Community Lead and will collaborate with cross-functional teams around the business. You will ensure that strategies are properly implemented and effectively managed in-market and provide a consistent, high quality and cohesive user experience inside and outside of our games.

The Community Manager has the following primary responsibilities:

• Be the strategic expert for community best practices, programs, and policies and see them implemented in-market.
• Establish yourself as the “face of EA” in your market on platforms that make sense locally.
• Form strong bonds with influencers in your market and maintain healthy relationships.
• Develop a local community and influencer strategy for the territory.
• Be the voice of the local community, maintain an open dialogue between influencers, players, and various teams inside EA ensuring your community is well represented.
• Oversee local Live Streams, AMAs, online and in-person events across in partnership with the wider CET team.
• Develop local anchor platforms which the community can rally around.
• Plan and schedule community activities and influencer events, both in-game and out of game.
• Ensure all Electronic Arts standards, policies, and processes are observed and followed.
• Coordinate and share with other EA Community Managers your engagement best practices, standards, and innovations highlighting your personal successes and learnings.
• Support an always-on approach to flagging game issues or service risks to the Lead Community Managers for each title and WWCE when applicable.
• Assist with communications around game and live service issues: Bugs, Challenges, Outages, Support Issues.
• Partner with Customer Support, QA, Live Service teams on the overall player experience and health of the business.
• Maintain a positive reputation at work and within the community.
• Dedicate time to playing the games you represent.

You will need:

• Passion and experience playing EA titles and games from other publishers.
• Demonstrable experience working in online communities, social media, journalism, online marketing, content creation or equivalent.
• Demonstrated writing, grammar, and content-creation skills.
• Clear knowledge of best practices for operating social channels.
• Excellent interpersonal, verbal communication, and presentation skills.
• Strategic and creative thinker with the ability to present new ideas effectively.
• A dedicated, self-motivated, detail-oriented team player who is quality driven.
• Excellent problem-solving skills. Able to focus on multiple tasks and effectively set priorities among projects.
• Ability to objectively interpret customer/community feedback and make actionable recommendations.
• Solid understanding of Live Service operations and Development.
• Bachelor Degree (or similar) in Communications or Marketing a plus, but not essential.

What’s in it for you? Glad you asked!

• Competitive salary plus annual bonus scheme
• Central location in Guildford (5 minutes from main train station)
• Private medical insurance & dental care
• Pension scheme
• Life insurance
• Stock plans
• Free onsite gym
• Employee discounts
• Rail season ticket loan
• Annual game points and digital download allowance
• Onsite café
• 25 days holiday (including 3 days company shutdown days between Christmas & New Year)
• Two annual staff parties (Summer & Christmas)
• Casual dress code
• Games Area

We thought you might also want to know more about our location:

• http://careers.ea.com/our-locations/guildford

Take your career to the next level – apply today!