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Community Manager, World of Warcraft
1 year ago
Team Name:
World of WarcraftJob Title:
Community Manager, World of WarcraftRequisition ID:
R015084Job Description:
Blizzard Entertainment games don’t just begin with game ideas or end once those games are released. A lot more goes into the creation of a Blizzard product than the work of developers—and we support our games for years after they’re in the hands of gamers worldwide. Operations teams support, evangelize, and improve our games.
The Global World of Warcraft Publishing team is seeking a community professional who is passionate about player communities, brand communications, marketing, and customer support. They would join our Community Management team, who is dedicated to creating and maintaining relationships with our community of players. The ideal candidate is driven, creative, and is a self-starter who possesses strong task management skills with a proven track record of successful community management and development experience in the entertainment industry. They are a tireless advocate for the voice of the player, constantly seeking to build bridges, trust, and foster constructive dialogue.
Covid-19 Hiring Update: We've transitioned to a work-from-home model and we're continuing to interview and hire during this time. This role is expected to begin as a remote position. We understand each person's circumstances may be unique and will work with you to explore possible interim options.
Responsibilities
- Act as public-facing representative of Blizzard and communicate on behalf of the brand across multiple channels and at events
- Contribute to the design and execution of Community Management programs for World of Warcraft and World of Warcraft Classic
- Work closely with the various teams developing and supporting World of Warcraft and World of Warcraft Classic
- Monitor daily and write up hotfixes to the game which then get published publicly and coordinated with regional teams
- Compile detailed patch notes for all content updates
- Develop plans and official communications for upcoming game changes and content
- Support the live operations of World of Warcraft through writing and editing public-facing messaging tailored to our audience
- Maintain constant visibility on the community to relay meaningful feedback on sentiment, suggestions, and concerns
- Support communication plans and channel management
- Support community partners including fansites, content creators, and volunteers
- Engage with players at in-person and online events
- Travel domestically and internationally as required
Minimum Qualifications
- 4+ years’ experience working professionally with brand communications, forums, and social media
- 4+ years’ experience working with developers and presenting complex concepts in an easily understood, player-friendly manner
- 4+ years’ experience with channel management, publishing calendars, reporting, and analytics
- 4+ years’ experience meeting deliverables in a fast-paced, high-volume environment
- 4+ years’ experience in writing and editing skills used to quickly develop detailed communications
- Able to confidently communicate about Blizzard Entertainment products with the public
- Detail-oriented and driven to organize and re-prioritize tasks and decisions under regularly shifting requirements and deadlines
- Strong team player, able to balance and blend the needs of various departments and stakeholders, both internal and external, into effective strategies
- Able to work with other teams and disciplines to complement and support each other's plans and objectives
- Very organized with excellent time-management skills
- Extensive knowledge of video games and their respective communities
- Able to quickly and effectively communicate with others, both internal and external to Blizzard Entertainment
Preferred Qualifications
- Bachelor's degree in Public Relations, Marketing, Journalism, or equivalent work
- Experience working in a global, multicultural environment
- Third party relationship management experience
- Project management training and experience
- A passionate gamer possessing ample experience with World of Warcraft
- Experience with content management systems, html, or other publishing platforms
- Existing strong personal network within Blizzard’s communities
- Fansite, creator, and/or streaming experience within the WoW community
- Video production, streaming and/or graphic arts experience
Blizzard Entertainment is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
Blizzard Entertainment is a global company committed to growing our employees along with the business. We offer generous benefits and perks with an eye on providing true work / life balance. We’ve worked hard to foster an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunity for professional growth. Our people are everything. Our core values are real, and our mission has never changed. We are dedicated to creating the most epic entertainment experiences
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