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Community Manager- UFC Mobile

Electronic Arts
Vancouver British Columbia Canada
16 days ago

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The Community Manager's main mandate is to be UFC Mobile’s online voice on platforms such as Twitter and Discord. This individual will be solely focused on the UFC title. They will be responsible for providing Twitter content including game updates, troubleshooting issues and marketing promotions, as well as communicating with gamers directly on Discord.

Responsibilities:

-Managing and posting on UFC Mobile Twitter and Discord channels.
-Creating player-facing Guides for Programs and Packs as needed.
-Teasing upcoming releases for features and Programs.
-Interfacing with VIP group on Discord to provide them with upcoming Program designs and gather their feedback.
-Be the internal community advocate and provide feedback in the mindset of our users.
-Take part in daily design meetings and provide feedback on features, programs, and packs.
-Take part in Player First meetings to highlight any player feedback or trends to appropriate stakeholders.
-Monitor and respond to First Party Reviews to help players out.
-Sending weekly sentiment updates to the UFC Mobile Dev Team.
-Creating and prioritizing a monthly list of asks from the community.

The main requirements the team are looking for include:
-Very strong written and verbal communication skills (email, Slack, phone, Twitter, Discord). The CM will communicate with many various internal stakeholders as well as the end gamers. Need to show the ability to communicate effectively with internal staff as well as with gamers online.
-Strong writing skills (the CM will write program guides and blog entries for players).
-Experience within game development environments is highly preferred.
-Previous experience as a community manager or forum manager on a social media platform (i.e. Instagram, Twitter, Facebook etc) is an asset.

Qualifications:

-A minimum of 1 years’ experience working on a live mobile product or equivalent education in game development.

- Preference is given to individuals providing live support to a mobile product on a minimum of 2 of the following digital platforms (Twitter, Facebook, Instagram, Discord, etc). This community manager will be managing UFC Mobile's social media presence.

-Experience working with external consumers and internal development teams on at least 2 projects. Since this individual will directly support end customers as well as internal teams, this experience is important.

- Nice to have: Strong preference is given to anyone with gaming experience as well as an affinity for sports (ideally UFC).

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