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Community Manager – PC/Console

The Community Manager – PC/Console is responsible for helping to build and manage a strong online gaming community for Nexon’s PC and console titles. This includes moderating and monitoring all community channels, designing community engagement programs and reporting community issues. The Community Manager – PC/Console also updates Nexon’s game websites including generating and publishing web content.

JOB RESPONSIBILITIES:

• Provide comprehensive reports on community feedback, issues, concerns and trends to stakeholders in order to address the communities’ needs.
• Constantly monitor and moderate user generated contents within both Nexon-owned (Nexon, Steam forums) and non-Nexon-owned (Reddit, Discord) community channels to maintain positive environments for our players to participate in.
• Plan and create content (including assets, events, livestreams, webposts) and messaging to be published through our websites and community channels; lead the design and execution of PC and console games of our community engagement programs with internal teams.
• Mentor junior members of the Content team to help the Manager, Content effectively manage the team.
• Manage our relationship with our community partners, such as fan sites, external forums and community destinations for our brands, as well as every volunteer network.
• Consistently stimulate the conversation across all departments regarding Nexon’s community strategy, and ensure all departments are working towards developing a clear and healthy relationship with our communities.
• Other duties as assigned

TYPES OF DECISIONS MADE BY THIS POSITION? (Describe ability to exercise discretion):

• Creation of community content
• Selection of game volunteers (ie: volunteer forum moderators)
• Ownership of community programs/incentives

Work Experience

• 3 + years of community management experience with proven track record of success
• Junior team member mentorship or management experience
• Gaming experience preferred
• Forums and/or community tools experience
• Project management and organizational experience

Knowledge/Skills

• Excellent interpersonal and communication skills, written and verbal
• Strong writing and organizational skills
• Excellent time management skills
• Strong ability to self-motivate and schedule one’s tasks accordingly
• Able to manage multiple priorities in a fast-paced environment
• Good project management and problem-solving skills
• Working knowledge of marketing and/or game production
• General knowledge of web post formatting, CMS systems / HTML
• Ability to create and document processes/proposals clearly
• Must be able to work effectively both individually and as a team member
• Knowledge of community channels including Reddit and Discord
• Experience with live streaming
• Scheduled and non-scheduled overtime can be required, including weekends

Education, Professional Training, Technical Training or Certification

• Bachelor’s degree or equivalent experience

Management has the right to add or change duties and job requirements at any time.