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Community Manager NORTH AMERICA

Community Manager – (remote NA / SA) (f/m/d)

YAGER is looking for an English speaking, passionate and knowledgeable gaming-fanatic and social media whiz to join our community team to help to develop, foster and manage a growing community.
The project you’ll be working on is The Cycle: Frontier – a tense, high-stakes multiplayer FPS where players play as prospectors on a hostile alien planet, fighting wildlife and each other over the vast riches the world has to offer.

Responsibilities

• Build close relationships between YAGER and our community of players of The Cycle: Frontier
• Be a community advocate and facilitator that is visible on our official channels and in our discord server.
• Gather, analyze and report player feedback
• Manage and help with communications around the game and live service issues for our players: Bugs, Cheats, Outages, Support Issues, etc.
• Bring ideas to the team when it comes to planning and creation of social content
• Work together with the marketing team when it comes to newsletters etc.
• Be the driving force behind marketing activities in the North & South American region
• Handle influencer contacts for the North & South American region

Qualifications

• Professional experience managing social media networks (Reddit, YouTube, Instagram, Twitch, Discord, Facebook, Twitter, etc.), public relations and community management related fields
• Strong customer service skills, ability to remain flexible, calm and friendly in high pressure or continually changing situations
• Excellent written and verbal communication skills in English (any other language is a plus)
• Solid organizational skills, prioritize and multi task in a demanding fast-paced environment
• Appreciation and enthusiasm for Internet humor, pop and gaming culture.
• Understanding of diversity and inclusion
• Passion for gaming and an understanding of the games industry

Desirable skills

• Photoshop

Employment details

• Full-time and on-site or remote
• Status: employment
• Start: asap

Benefits

We support you all the way

Relocation bonus and ongoing support and assistance

Occupational pension scheme

We care about your well-being

Flexible working hours

Fresh fruit and vegetables every day

Hot and cold beverages of your choice

We encourage continuous learning

Extensive games/books library

Dedicated Talent Development Manager

Participation at various game conferences

We know how to have fun

A variety of exciting Team Events

Summer and Christmas Party

Beer and soft drinks for Friday meetings

Join our Team!

If this sounds like you, and you love to work in a creative environment with people passionate about their work, please send us your application using our online form.