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Community Manager (Commander Keen)

The successful candidate will manage the day-to-day operational activities surrounding the reporting and administering of the Commander Keen game’s online community. This roles acts as the administrator for both online communities as well as for the content management tool. While working in a cross functional team the Commander Keen Community Manager keeps the online community engaged and grows the community base. This individual will effectively utilize knowledge of the Commander Keen game, brand, and community to assist the Marketing Department with ideas and designs that will work to drive revenue.

Responsibilities

• Assists and oversees a vibrant pre- and post-ship website that features franchise content, community-generated content, downloads, and other interactions.
• Collaborates with internal departments to ensure that community feedback has visibility and is addressed.
• Helps develop community assets such as podcasts, livestreams, developer interviews, product updates, game tips and tricks.
• Maintains consistent presence and promotes user-friendly environment in official, first party, and player-run community spaces.
• Works in collaboration with the Development, Marketing, PR, Quality Assurance, and Customer Support teams to ensure a positive player experience.
• Helps conduct private and public tests to gather community feedback that will help improve final product quality.
• Drafts and distributes community reports including community reactions, sentiment, and feedback, metrics, and research.
• Assists with the company's involvement in trade shows, exhibitions, and other events.
• Assists other members of the community team with community-related tasks.
• Generates reports regarding the online community and customer reviews; analyzes the results.

Requirements

• 3+ years of community management and/or social media management experience in online gaming required.
• BS degree in Marketing, Communications, Public Relations or equivalent experience.
• Technical knowledge of online community platforms, systems, and software.
• Strong understanding of popular social media and online gaming trends.
• Knowledgeable on latest technologies and techniques used in building and maintaining successful gaming communities.
• Drive to innovate community practices and bring community management to the next level.
• Proven history of maintaining and developing an online game community.
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a team environment.
• Demonstrated initiative and positive spirit in a rapidly changing environment.

Desired Skills

• Community management and/or social media management experience for a mobile gaming community.
• Strong understanding of the current mobile gaming landscape, including past and current mobile gaming trends and industry leaders.
• Experience working with Apple and Android mobile gaming platforms, storefronts, and related tools Knowledge of and interest in the Commander Keen franchise.
• Experience maintaining and developing a mobile game online community.
• A passion for mobile gaming.