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Community Manager, Amazon Games

1 year ago

Are you a seasoned Community Manager with a passion for connecting the people who play video games with the people who make them? At Amazon Games, we take our Customer Obsession seriously. We are consistantly working to find ways to be more communicative, transparent, and bring our customers into the game making process. We are seeking a creative, high energy, collaborative, communicative, and FUN Community Manager to join our team. This role is focused on player relations, advocacy, and engagement.

Responsibilities include:

Building a deep working knowledge of our game and the features, systems, and content it includes
Building and maintaining a world class feedback loop between the people playing the game and the people making the game
Delivering Qualitative and Quantitative reporting
Working to define and improve the tool set required for quality reporting
Working with stakeholders and leadership to deliver valuable customer and business insights
Partnering with Data and Research to analyze and interpret feedback
Partnering with the Game Developers to influence product change and future plans
Participating in key design and product change discussions, leveraging a deep working understanding of player perspective and a product/gameplay expertise
Acting as a contributing member of the editorial team
Collaborating with multiple teams to deliver high quality patch notes
Contributing to Developer Diaries, Blog Posts, Dev Interviews, Video Scripts, and website articles
Foster a positive, constructive, and communicative community of players that feel heard and appreciated
Growing the core community in size and activity
Facilitating vibrant, meaningful, and authentic two-way conversation with our community
Acting as the voice of the Game Team on our official forums and other select channels
Participate in two way conversations with meaningful and high value contributions

Amazon Games applies the principles of Amazonian culture to the world of game design. We have a diverse team of talented, creative people pairing their love of making games with the unique strengths that come with being part of Amazon. Across all of our teams and locations, we are united by a common purpose: to share great gaming experiences with customers around the world. We believe in a future where everyone is a gamer and everyone can create, compete, collaborate and connect through games, and we are looking for the right people to help us build that future. With the power of Twitch and AWS at your fingertips, you will have the chance to innovate in gameplay, creativity, marketing, and technology, while working alongside some of the smartest and most creative minds in the industry.About UsInclusive Culture, Work/Life Balance, & Career GrowthHere at Amazon, we embrace our differences and are committed to furthering our culture of inclusion. We offer ten employee-led affinity groups with 190 global chapters, innovative benefits, and annual and ongoing learning experiences (including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences). Our team also puts a high value on work-life balance and offers flexible working hours. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Additionally, our team is dedicated to supporting you with mentorship and pathways for ongoing development. We have a broad mix of experience levels and tenures, and are building an environment that celebrates knowledge sharing and promotes career choice.

Basic Qualifications

Experience using data and metrics to drive improvements
4+ years of experience as a Community Manager for video games
1+ years experience working with MMO's, ARPG's, and/or Games as a service

Preferred Qualifications

A passion for video games and the gaming community
Experience with sentiment and feedback reporting and tracking
Project management skills and experience
Interpersonal skills, positive, energetic and team oriented
Ability to travel
Experience shipping at least 2 top-tier console or PC titles
Understanding of live services and the complexities of running a live product
Ability to collaborate cross functionally

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $63,000/year in our lowest geographic market up to $151,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site. Create Your Profile — Game companies can contact you with their relevant job openings.

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