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Manager - Social Media Management project

Keywords is an international technical service provider to the global Video Game Industry with 70+ offices across 20 countries and 4 continents.

Our Player Support Service Line is looking for an experienced Manager to help overseeing the smooth running of Keywords Player Support’s Community Management and Social Media projects.

This position requires to oversee workflows and systems to facilitate the smooth and efficient delivery of our services to clients. You will also co-ordinate effective communication between the Community Management team and our partners, including both existing clients and prospects.

Main responsibilities will be in particular:

• Managing the Community Management team’s current project management processes, and implementing any improvements or new processes that the CM Project Manager recommends.
• Ensuring that all project and team-related documentation is stored correctly and is up to date.

• Reporting project statuses and information to the management team on a regular basis.
• Managing day-to-day client interaction in conjunction with project teams.
• Setting and managing client expectations and resolving or escalating client issues in a timely manner.
• Attending calls with prospective and ensuring that any follow-up actions are assigned to the right person and tracked appropriately.
• Creating sales documents such as proposals and service overview decks.
• Analyzing project profitability, revenue, margins, bill rates and realization.
• Ensuring that correct quality control procedures are met

Requirements

• Native level of Japanese and fluent in English
• Minimum of 2 years’ experience in Project Management or similar role in the Video Games or related industry OR minimum 2 years’ experience in Client Services Management preferably in the video game industry.
• An understanding of social media / community management as a function within the video game industry
• A ‘can-do’ attitude.
• Client-facing and negotiation skills.
• Ability to work effectively and decisively under pressure.
• Ability to handle multiple projects and multiple project types concurrently.
• Highly organized with the ability to prioritize tasks.
• Ability to prepare and control a work schedule and deliver to budget.
• Ability to prepare, interpret, and effectively utilize management information reports.
• Ability to analyze problems, recommend and implement effective solutions to difficult and politically sensitive problems.
• Excellent verbal and written communication skills.
• Superior competency using spreadsheet software (Excel, G-Sheets).
• Basic IT literacy, specifically: MS Office suite, Word, Excel, Outlook.

Benefits

• Commuting costs are covered up 30,000 JPY per month
• Social Insurance: Full Shakai Hoken（健康保険、厚生年金、雇用保険、労災保険）
• Paid Annual Leave
• Company Events
• Medical check-up
• Language lessons
• No Dress Code
• The casual and fun work environment

Work schedule

10:00~19:00 (8 hours of work+1 hour break)

Working days: Monday to Friday

Others
Our recruitment team will conduct full online recruitment process. Looking forward to your applications!