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Community Engagement Manager

The Digital Marketing team is looking for a Community Engagement Manager who has a passion for helping people. In this role, you will be responsible for maintaining all inbound inquiries on social/community channels and ensuring that an answer is provided or they’re pointed to the right Unity online resource to get the answer they need. Additionally, you will proactively monitor external websites (such as Quora and Reddit) and help ensure that no question goes unanswered.

This is a brand new team within Unity and the number one objective is to ensure that our developers are able to get the answers they need to be successful. This role will report to the Lead, Community Engagement.

Responsibilities

• Monitor inbound social media inquiries and make sure that they’re replied to or escalated to the proper team
• Proactively search external Unity community hubs (like Quora and Reddit) and reply to any unanswered posts
• For technical questions, search internal and external databases (such as Forums & Answers) to either obtain the answer or help point the inquirer in the right direction
• Maintain and grow a database of answered questions and help standardize replies to help lower response time and cost
• Deliver on key performance metrics: sentiment, response time, cost per interaction
• As this is a public facing role, always represent Unity with the utmost integrity

Requirements

• Excellent English grammar and writing skills
• Experience in online customer/community support or engagement
• Some knowledge of Unity and/or passionate about the tech industry
• Excels in a fast paced, dynamic, and international environment
• Experience with social media publishing tools and content management systems

About Unity Technologies

Unity is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.

The company’s 1,400+ person research and development team keeps Unity at the forefront of development by working alongside partners to ensure optimized support for the latest releases and platforms. Apps developed by Unity creators were downloaded more than three billion times per month in 2019 on more than two billion unique devices. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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