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Community Director

Tripwire Interactive is looking for talented, dedicated, and passionate individuals to join our team. We're an independent video game developer and publisher, known for first-person shooters like Red Orchestra, the wildly popular Killing Floor series, and more recently, the action RPG Maneater. Tripwire has solidified its place as one of the games industry’s leading independent developers. Our independence means the ability to work on our own timetables to craft games with a singular voice that reflects our own unique vision. We’re located in Roswell, GA, a historic suburb of Atlanta, where living is affordable and proximity to the city provides for plenty of opportunities. We believe in a collaborative work environment where team members are encouraged to take risks and push the boundaries of our medium. If that sounds like something you could get into, we'd love to hear from you!

Without a doubt, our office is an awesome place to work, but at Tripwire we recognize that the true “office” exists both inside and outside of our state-of-the-art facility. With our brand new “Next-Gen” Remote Work policy, we are able to remain fully productive regardless of what the world throws at us by allowing all employees to choose whether they’d like to work in-office, at home, or a bit of both. This program has been designed to give all Tripwire employees the tools to help them deliver their best work. For more information on Tripwire’s Next-Gen Remote Work Policy click here.

Role

As part of this role, the Director, will work closely with Marketing & PR as well as other internal teams at Tripwire and Tripwire Presents with a focus on delivering on engagement standards that:

• Spark the Community to passionately create and converse about our games across all corners of the internet in an authentic way
• Purposefully engage players in real-time and help develop an authentic and compelling creative voice for Tripwire and Tripwire Presents
• Consistently work towards creating trust with our players and igniting interest in our games through transparent and purposeful communications

We are looking for candidates with deep experience working with development studios, expertise in communications and management passion that can level up those that work for and beside them. A passion for gaming is a must with a deep level of empathy and understanding of the players who play them.

Responsibilities

• Develop global strategies for engaging and developing long-term relationships with Tripwire and Tripwire Presents’ player communities.
• Oversee and manage a team of community and customer service experts that drive our communication with players on Tripwire studio and game channels.
• Handle highly sensitive Community or Player-related crisis communications with partners across the organization.
• Build and maintain a strong network of partners both in the studio and around the broader organization to help drive the community plans with Development and Marketing.
• Partner with Community and Marketing teammates to ensure community social and development programs are aligned with the global brand and activation plans.
• Partner with the development team on research and insights from the community that help inform key features and game development decisions.
• Work with Marketing to develop and drive Tripwire Community streaming efforts
• All other duties as assigned.

Qualifications + Requirements

• Passion for video games and experience playing Tripwire produced and published titles
• 8+ years experience working in online communities, social media, journalism, online marketing, or equivalent.
• 5+ years of team management experience in global, cross-functional environments.
• Ability to handle and triage highly visible and time sensitive crisis communication situations and work as an effective partner across multiple stakeholders.
• Knowledge of game development pipelines and related tools = extremely beneficial
• Proficient in writing, grammar, and content-creation abilities.
• Excellent interpersonal, verbal communication, and presentation skills.
• Imaginative thinker with the ability to present new ideas effectively, to wide audiences.
• Conscientious and highly motivated team player.
• Adaptable and able to handle multiple tasks and priorities.
• Motivated to learn new things about players and driven to improve their experience.
• Ability to objectively interpret player feedback and make actionable recommendations to the development and marketing teams
• Solid understanding of Live Service operations and Development.
• A "roll up your sleeves" mindset to get any job done

Benefits

• Profit Share
• Medical, Dental, & Vision 100% of premiums for the family covered by Tripwire
• Up to 35 days of PTO
• 16 paid Holidays
• Short Term Disability & Long Term Disability
• 401k Match
• Flexible Spending Account
• Health Savings Account
• Flexible Hours
• Employee & Family Team Building Events
• Volunteer Days