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Community Development Group Manager (W/M/NB)

Job Description

Ubisoft is currently seeking a full-time Group Manager, Community Development to supervise industry-leading engagement strategies on a dedicated Ubisoft games and franchises portfolio, as well as manage Community Developers based directly within Production Teams.

The Group Manager, Community Development is responsible for the overall success of our communication efforts for the brands developed in the studios focusing on engagement and players retention.

He/She leads teams of Community Developers to provide a strong connection between the gaming community, the development team & various internal Ubisoft teams, managing key aspects of communication, asset development and working to improve and expand the game experience.

The Group Manager, Community Development will be part of the Lead-Team defining the publishing strategy of the appointed games. He/She will be in direct contact with the EP, Executive Publisher , and will be reporting to the Director of Community Development, EMEA .

The position is ideally based in Ubisoft Headquarters in Paris, but will be considered in any Ubisoft offices locations.

Responsibilities

The Group Manager, Community Development will be tasked with the following:

• Manage a team of Community Developers embedded directly within Production Teams & responsible for the community strategy of given titles, including the direct-to-player communication through social and in-game channels, as well as the escalation of community feedback to marketing & production stakeholders,
• Act as liaison towards Executive Producers, Live Producers and Brand Directors to ensure communications operations is linked to game-activity & marketing strategy,
• Partner with production-teams to understand product designs and provide feedback on features & tools that drive in-game & out-of-game engagement,
• Ensure coherence & consistency between Production Team, Acquisition Marketing teams, PR/Content Creators Teams, Digital Influence Teams, Community Teams & Frontline/CS Teams, and following the Executive Publisher strategy,
• Build, drive & track overall Studio community budget
• Help & train Community-Team members to be the face & voice of the Studio towards game-communities,
• Support & strengthen team’s operational excellence, and mentor team-members towards continuous growth,
• Ensure Community Developers & Community Managers are well connected with the Production teams they support,
• Contribute to the establishment of global best practices, workflows, KPIs & measurement-metrics for the Titles Engagement operations.

Qualifications

Candidates for this position should have a thorough understanding of contemporary gaming genres and platforms, including fluency with games-as-a-service practices and live production/business models. The ideal candidate is a creative and passionate gamer, comfortable with online communities, social media activity & gaming-influencers, with excellent communication skills, and the drive to coach team members to achieve excellence.

Skills and Knowledge

• Strong experience working in community- or communications-related fields
• Well-versed in social media, live streaming, and digital content.
• Excellent leadership skills and proven expertise managing teams in diverse locations and dynamic environments
• Very strong written and verbal English communications skills.
• Ability to lead a global team to prioritize tasks and deliver on time. Highly motivated and proactive, always seeking solutions to problems.
• Flexible, strives in fast changing situations and strong at multi-tasking
• Loves and plays video games, a must.
• International travel required

Additional Information

This position is based in Saint-Mandé (Métro St Mandé - line 1 / RER Chateau De Vincennes - line A).

Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players’ community.

Company Description

Ubisoft’s 20,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent has brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving gamechanging challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us Create the unknown.