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Commercial Operation Manager - China

Improbable believes in a future where new, virtual worlds will augment human experience and become as meaningful, lasting and rich as the physical world. We call this the Multiversal Self and believe games are the basis of the future virtual worlds.

Developers face a variety of risks in game development – from game design to production speed to launch scale. With SpatialOS, we aim to offer the next generation game development technology that helps reduce those risks and enables innovation that is vital to the future of games.

We believe China is leading the world in gaming, and that the next generation of game worlds will be developed by the prosperous Chinese Game Development Community. We are looking for talented individuals to join our Shanghai Office, our core hub and headquarters for APAC Operations.

As a Commercial Operations Manager at Improbable, you'll be supporting our commercial sales and marketing division in driving the adoption of SpatialOS to the gaming industry. Your responsibilities will include operational planning, sales/marketing reporting, process improvement, and program implementation, that will connect all sales, marketing, production and finance team efforts together.

In this role, you will be developing and running the ongoing pipeline processes, required to run an effective sales team. You will own all customer data, be responsible for data accuracy and ensure that all data provides useful insights to the organization. This will require the ownership and support of various sales operations tools, including CRM, analytics, marketing automation and project management systems. You will also be responsible to identify and organise meetings with appropriate stakeholders to support industry research and opportunity reporting efforts.

Responsibilities

• Oversee the operations and functions related to sales definition, research, data quality, territory management and lead distribution with our CRM and marketing automation systems
• Onboard and train team members including, sales reps, marketing and supporting staff, on internal tools and systems
• Report on sales pipeline metrics and analytics for customers, accounts, leads and opportunities
• Proactively identify, develop, and drive key strategic initiatives and process improvements that deliver long-term scalable growth
• Regular interaction with senior management or executives to support sales reporting to the rest of the company

Competencies

• 4+ years related work experience in Operations, Sales Support, Enablement or Finance, ideally in the technology/software industry
• Excellent operations problem solving and analytical skills, with the ability to translate issues into actionable insights
• Expertise in implementing and administering Freshsales products (CRM, Analytics, Marketing automation)
• Ability to accurately assess the risks and benefits in sales relationships and developments
• Excellent communication, particularly with senior management and leadership
• SQL knowledge is beneficial

The best ideas are often the least expected and require new ways of thinking; that’s why our teams at Improbable are made up of an incredible range of talented people. Improbable is proud to be an equal opportunity employer. We do not discriminate based on race, ethnicity, colour, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.