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Cloud Operations - Team Leader

Company Summary

Product Madness is a Global Powerhouse where the greatest mobile games and experiences are crafted by world-class talent. A top-grossing leader in free to play mobile games, we have more than 800 team members working across seven global talent hubs including London (headquarters), USA, Canada, Spain, Poland and Ukraine. With remarkable hit games including Heart of Vegas, Cashman Casino, Lighting Link and Big Fish Casino, we boast more than 50 million active users and 400 million downloads and counting.

We are Mad about games and the way they bring people together, and that passion and culture is what brings us together as a studio, connects us with our partners we collaborate with, and is what links us to our sister studios across the world.

Product Madness is an Aristocrat Technologies company within its digital game’s division of Pixel United.

Job Posting Title

Summary

What You'll Do

The Role & Responsibilities

• Day to day technical leadership and line management of a team of professional Cloud Infrastructure Engineers

• Work on strategic projects focused on the overall improvement of Product Madness’ operational processes and frameworks.

• In conjunction with stakeholder Architecture teams ensure the implementation of best practice enterprise standards and technology architecture.

• Hands-on technical work with the Cloud Operations team Engineers with direct oversight over on-going operations, problem-solving leadership, participation for complex infrastructure implementation, system upgrades and time-critical operational troubleshooting.

• Team leadership for delivery of service operations and KPI compliance.

What We're Looking For

Qualifications & Experience

• 7+ years demonstrable experience in production 24/7 high-availability multi-site, multi-vendor cloud-based SaaS environments.

• Previous People leadership skills

• Experience managing GCP infrastructures (Azure and AWS experience welcome)

• Experience of working with orchestration and containerisation e.g. Docker, Kubernetes, EKS/AKS etc

• Experience of CI/CD such as Jenkins, GitLab, Azure DevOps etc

increasing efficiencies, costs savings and reducing error

• Experience with Infrastructure as Code (IaC) tools such as Terraform, CloudFormation

• All round technical knowledge of software development, infrastructure, SaaS architecture, and security.

• Experience of working alongside development functions delivering software within an agile development environment.

• Strong team working and cross functional team collaboration skills.

• Decision-making, Conflict resolution and Prioritisation skills

About you

• Naturally curious with a boldness to pursue aspirations as a committed lifelong learner
• You have great interpersonal skills and able to communicate effectively with your team members and other teams across the business
• You have an eye for detail and can apply logical thinking when managing tasks
• You are super organised with the ability to work to deadlines
• You are flexible, team-oriented and willing to work in a very fast-paced environment
• Allergic to manual, repetitive tasks with a desire to remove Toil
• Obsesses over systems performance and values simplicity over complexity
• Passionate about customer user journeys
• An Innate curiosity of how things work

Why Product Madness ?

Product Madness is so much more than just a Pool table and a foosball game.
We believe in an honest and transparent approach with our teammates. Company wide weekly Town Halls, All Hands and strategy meetings are just a few ways in which we encourage an open and honest path to achieving complete transparency.

Despite a pandemic, there isn’t a day where we don’t feel connected to one another.
With frequent events, workshops, giveaways, slack coffee and donut sessions we have definitely brought on our office culture to this new virtual world of zoom calls.

We love to organize plenty of social get-togethers and action-packed activity days, be it slipping inside an inflatable bumper ball for a mad session of football zorbing or throwing caution to the wind and traversing giddy treetop rope courses at Go Ape. On top of these team-building activities, our lunch and learn workshops, not to mention the lavish Christmas and summer parties, foster that ‘work hard, play hard’ mantra. Our offices are based in the heart of the metropolises of London, Lviv, Barcelona and Gdańsk surrounded by an abundance of diversity and inspiration to keep those ideas flowing."

Our Values

• People First

  We have the deepest respect for our people and their well being. We know they are exceptionally talented and will always have a choice. We want them to re-choose us every day. We are committed to building a culture where each person's voice will always be heard and addressed.

• MAD for More

  Always improving, innovating and never settling for the existing. We push all boundaries with courage and ambition to become the world’s best games company.

• Champion Together
  We excel at what we do but yet remain humble and helpful to our teammates. We champion one another and hold each other to high standards without any egos.

• Globally Inclusive

  We are all Equal - regardless of the language we speak, where we live, our gender, religion or culture we come from. We want to build a global home, where everyone has the equal opportunity to make an impact.

• Customer Focused

  We always think from the customer's perspective - be it players or internal customers.Improving their experience and joy is what drives us. Every client's success is our big win!