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Cloud Gaming Support Engineer (Junior)
11 months ago
Xsolla is looking for a Cloud Gaming Support Engineer who will be responsible for uploading games for Publishers and ensuring that they are running smoothly. They will be responsible for identifying and resolving any issues that arise during the upload process and providing timely feedback to the Manager and Customers regarding the status of the build.
RESPONSIBILITIES
- Uploading games for Publishers and ensuring that they are running smoothly
- Identifying and resolving any issues that arise during the upload process
- Providing timely feedback to the Manager and Customers regarding the status of the build
- Collaborating with the team and vendors to identify the root cause of issues and implement solutions
- Documenting issues and resolutions and maintaining a knowledge base of solutions for future reference
- Maintaining a strong understanding of the gaming industry and emerging trends
REQUIREMENTS
- A Bachelor's degree in Computer Science or related field
- Experience with cloud-based gaming platforms is an added advantage
- Familiarity with uploading and debugging games
- Strong analytical and problem-solving skills
- Excellent communication skills and ability to work collaboratively with cross-functional teams
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Detail-oriented and able to maintain accurate documentation
- Passion for gaming and a desire to stay up-to-date with the latest trends and technologies
BENEFITS
Convenient work tools
Latest Mac workplaces + additional hardware to make you more effective at work
Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab
PROFESSIONAL GROWTH
Free trainings and participation in specialized conferences
Rich knowledge exchange within the company
MORE PERKS
Health insurance (Medical, dental and optical)- Employee and dependants
Flexible hours: organize your day according to your needs and sprint & teamwork demands
No dress code
Comfortable and new office environment
Wellness perks
ABOUT XSOLLA
Xsolla is a global video game commerce company with a robust and powerful set of tools and services designed specifically for the video game industry. Since its founding in 2005, Xsolla has helped thousands of game developers and publishers of all sizes fund, market, launch and monetize their games globally and across multiple platforms. As an innovative leader in game commerce, Xsolla’s mission is to solve the inherent complexities of global distribution, marketing, and monetization to help our partners reach more geographies, generate more revenue and create relationships with gamers worldwide. Headquartered and incorporated in Los Angeles, California, with offices in Berlin, Seoul, Beijing, Kuala Lumpur, and cities around the world, Xsolla supports major gaming titles like Valve, Twitch, Roblox, Ubisoft, Epic Games, KRAFTON, Nexters, NetEase, Playstudios, Playrix, miHoYo, Pearl Abyss, NCSoft, and more.
For additional information and to learn more, please visit:
xsolla.comPHYSICAL DEMANDS
The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 (“PDPA”), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. For more information related to PDPA 2010 please reach out to careers@xsolla.com.
Longevity Opportunity Vision Enjoy the game.
**Currently this position is open to all local applicants (Malaysian Citizen) or holding the PR status in Malaysia.
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