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Client Success Manager
4 years ago
About Us
Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn , Twitter and on our Blog .
About the Role
This person will support the French Sales Team and be the main point of contact for our advertisers and agencies. They will manage the media and custom components for sold campaigns.
You Will:
- Be main client facing point of contact for post-sale campaigns to ensure smooth execution and delivery
- Provide highest level of customer service to clients
- Enter IO into Order Management System
- Verify accuracy of Internal IO and Client Insertion Order
- Clarify any questions Ad Operations may have about the plan
- Work with Ad Operations to troubleshoot live campaigns
- Provide clients with weekly reporting and delivery analysis
- Keep Sales apprised of all key issues, updated and relevant data throughout campaign process
- Work with Finance team on any new client approvals
You Have:
- Online media experience, ideally in management of digital advertising campaign
- Works in a team oriented, high-energy environment with minimal supervision
- Excellent written, presentation and oral communication skills in French and English
- Able to proactively troubleshoot and problem solve quickly and though the proper escalation process
- Excellent collaboration skills
- Proficient in English
- Working knowledge of Microsoft Office: PowerPoint, Excel, Word and Salesforce
Bonus Points
- Understanding of video gaming industry
- Previous media agency or ad sales company experience
- Salesforce and adserver familiarity
Perks
- Medical, Dental & Vision
- Disability Insurance (Short & Long)
- Life Insurance
- Amazon Employee Discount
- Paid Time Off & Holidays
- Maternity, Paternity & Parental Leave
- Commuter Benefits
- Savings Plan in addition to Statutory Pension Plan
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