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Client Success Manager
4 years ago
About Us
Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn , Twitter and on our Blog .
About the Role
You will support the DACH Sales Team and be the main contact for our advertisers and agencies. They will manage the media and custom components for sold campaigns.
You Will:
- Be main client facing contact for post-sale campaigns to ensure smooth execution and delivery
- Provide highest level of customer service to clients
- Enter IO into Order Management System
- Verify accuracy of Internal IO and Client Insertion Order
- Clarify any questions Ad Operations may have about the plan
- Work with Ad Operations to troubleshoot live campaigns
- Provide clients with weekly reporting and delivery analysis
- Keep Sales apprised of all key issues, updated and relevant data throughout campaign process
- Work with Finance team on any new client approvals
You Have:
- Online media experience, ideally in management of digital advertising campaigns
- Works in a team oriented environment
- Proactively troubleshoot and problem solve quickly and though the proper escalation process
- Excellent collaboration skills
- Proficient in English
Bonus Points
- Understanding of video gaming industry
- Previous media agency or ad sales company experience
- Salesforce and adserver familiarity
Perks
- Medical Insurance
- Life Insurance
- Retirement Plan
- Maternity & Parental Benefits
- Paid Time Off & Holidays
- Commuter Benefits
- Amazon Employee Discount
- Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships , etc. )
- Free Snacks & Beverages
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