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Publisher/Game Dev Client Success Manager (North America)

3 years ago

The Industry

Multi-million dollar prize pools. Half a billion active players worldwide. Millionaire pro players. Welcome to the world of esports.

About Battlefy

We are the tip of the spear for esports.

Battlefy is where esports live – it’s the easiest way to create, manage, and discover esports competitions.
Battlefy is the premier online esports platform trusted globally by game studios, publishers, brands, and leagues to create, market, and scale organized gaming competitions.
Battlefy powers over 300,000 esports organizations that have created over half a million amateur and professional competitions and leagues.
We were founded well before the Associated Press confirmed the correct spelling for “esports.”
We’re backed by gaming and media industry veterans and are Silicon Valley-funded.
We’re growing and we need passionate talent to drive the company to the next level

.We’ll want you because

You understand how to rapidly build trust and rapport with clients.
You have outstanding communication skills which you adeptly use to manage client expectations.
You have experience setting up a partnership to be renewed from year to year. You are comfortable selling and you know when the time is right to do so.
You take responsibility for client's goals, becoming a strong voice for them within Battlefy's client services team
You have collaborated with engineering, marketing, product, community, and external partners to setup a partnership for success.
You take initiative, manage deliverables, meet deadlines, and drive results.

Who would want this role

Someone who has 2-5 years of full-time account management preferably in gaming, media, business, or tech.
Someone wanting to make their big break into the gaming and esports industry.
Someone who wants to grow their career quickly
Someone that has demonstrated an eagerness to learn about the gaming and esports industry or has been involved in the industry in ancillary ways.
Someone who wants a role that gives them the opportunity to showcase their passion for getting things done in the most impactful way possible.
Someone who has the practicality, fortitude, and tactical ability to get things done. Someone who has worked at or with game development/publishing companies and wants to use their experience to advance the entire industry.

What you’ll do

Achieve a 95% renewal rate with our publishing clients.
Track, cultivate and maintain relationships with our clients that can be sustained for decades.
Become the focal point for all client needs, bringing in members of our client services team (product, engineering, etc.) where necessary.
Conduct partnership reviews with our clients at key intervals, reinforcing the value of Battlefy's services.
Advocate for client needs and goals within Battlefy's client service team.
Consult and guide our publishing partners on best-practices for the implementation of their official esports leagues.
Retrieve required information from our publishing clients needed by Battlefy's client service team
Work with our Business Development team in coming up with creative ways to bring added value to partnerships.

Who you don’t need to be

You don’t need to be in Vancouver. We have team members in Jakarta, London, Los Angeles, NYC, Paris, Santiago, São Paulo, and Vilnius. We figured out the virtual model. We love polyglots! (However, we are looking for someone within the North American timezones)
You don’t need to be a start-up veteran. If you’re up for the peaks and valleys of start-up life and willing to devote the energy and fortitude to make Battlefy as huge and as awesome as it promises to be, we’ll give you a fair chance at joining the team.

Benefits

What you’ll get

Competitive compensation with equity participation
Responsibility to match your horsepower and capabilities
Flat organization built on meritocracy
Opportunity to be at the ground floor of one the fastest growing companies leading esports