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Client Services Associate, PH, Aarki

About Skillz:

Skillz is the leading mobile games platform connecting players in fair, fun, and meaningful competition.

The gaming industry is larger than movies, music, and books, with more than 2.7 billion gamers playing monthly and 10 million developers worldwide. Mobile is the fastest-growing segment of the gaming market, expected to increase from $86 billion last year to $161 billion in 2025.

As the first publicly-traded (NYSE: SKLZ) mobile esports platform, Skillz has pioneered the future of the gaming industry. The Skillz platform helps developers build multi-million dollar franchises by enabling social competition in their games. Leveraging its patented technology, Skillz hosts billions of casual esports tournaments for millions of mobile players worldwide, and distributes millions in prizes each month.

Through its philanthropic initiatives, Skillz has harnessed the power of its platform to transform the way nonprofits engage with donors, enabling anyone with a mobile device to support causes such as the American Red Cross , Susan G. Komen , American Cancer Society , and NAACP by playing in Skillz tournaments.

Skillz has also earned recognition as one of Fast Company’s Best Workplaces for Innovators , San Francisco Business Times’ Best Places to Work , Parity.org’s Best Companies for Women to Advance , Fast Company’s Most Innovative Companies , a two-time winner of CNBC’s Disruptor 50 , one of Forbes’ Next Billion-Dollar Startups , and the #1 fastest-growing company in America on the Inc. 5000.

What We’re Looking For:

Skillz is looking for a dynamic and passionate Client Services Associate to join our Aarki team.

Aarki is an award winning, global Mobile Demand Side Platform, repeatedly earning industry accolades notably in AdExchanger's 2020 Programmatic Power Players List and Mobile Measurement powerhouse rankings, AppsFlyer's Performance Index and Singular ROI Index 2021 .

Aarki helps companies grow and re-engage their mobile app customers, using data, machine learning, and large customer reach. To drive performance for our clients, we activate our data assets through proprietary machine learning algorithms to engage customers in real-time with personalized mobile advertisements.

The Client Services Associate is responsible for owning, managing, and growing relations with EMEA-based B2B accounts in mobile advertising. We are looking for someone who understands the value of nurturing customer relationships. This is a high-profile customer-facing role requiring outstanding relationship management and account optimization skills.

The ideal candidate will be creative, strategic, and self-driven; will understand the customer and their advertising needs; and knows how to become a trusted partner to clients as you continue to grow their partnership with Aarki.

The schedule of the person to be hired for this position starts at 2 pm, PHT.

What You Will Do :

• Build and maintain strategic partnerships with user acquisition contacts
• Understand a client’s KPI goals and focus on services that will promote plan objectives
• Cultivate and expand existing accounts through frequent communications and understand the client’s organization and objectives.
• Identify new revenue opportunities within accounts to promote any upsell or cross-sell opportunities
• Constant evaluation of client experience allowing for improved processes and actions
• Preemptively spot any potentially problematic patterns and lead efforts to turn around at-risk accounts
• Work cross-functionally to ensure that customer projects are on track and executed appropriately by creative, data science, or product teams
• Partner with marketing to align sponsor and event content
• Quickly learn about products, including new releases or updates, and translate that knowledge into actionable growth plans
• Function as the voice of the customer and provide internal feedback on product improvements, bug fixes, and any other client comments or concerns

Your Skillz:

• BA/BS degree in a Business, Marketing, Communication, or related field
• Minimum of one year of relevant experience; but open to internship experience in an advertising, digital or media agency
• A passion for client services and the ability to build and maintain client relationships
• Proven track record of successfully managing multiple clients at various stages of the customer lifecycle
• Strong attention to detail and the ability to juggle multiple projects, prioritize appropriately, manage multiple timelines, and deliver results under pressure
• Demonstrates excellent verbal and written communication skills, and active listening capabilities

Skillz embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status, and we operate in compliance with the San Francisco Fair Chance Ordinance .