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Client Platform Engineer

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. We’ve thrilled gamers since 1994, when we launched the original PlayStation. Today, we’re recognised as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Team overview:

SIE IT Service & Support – London’ provides support services to the European user base. The broad computing environment runs Microsoft Windows as the core operating system for desktops, laptops and thin clients, integrated with Active Directory and Microsoft Windows Servers.

In addition, the team supports an expanding Apple Mac environment running OS X on Apple iMac’s, Mac Pro’s and MacBook Pro’s. As part of this expansion, Apple devices are enrolled under central management using JAMF Pro.

Role Overview:

The Client Platform Engineer is responsible for the support, planning and the delivery of related Client Platform Engineering (CPE) infrastructure and services. These are fundamental to enabling SIEE’s (Sony Interactive Entertainment Europe) business activities. This role has a key focus on assisting with the technical strategic planning, R&D in addition to production and ongoing support of CPE services.

CPE functions include development and management of various back-end technical infrastructure components including but not limited to:

• Maintenance and development of the corporate build.
• Security patching.
• Anti-virus.
• Active Directory.
• Packaging and scripting.
• Virtualisation technologies.
• Defining supported platforms and hardware.

Stakeholder management will play an important part of the role along with involvement in long-term strategic planning. This will require the successful candidate to as advise and consult on relevant projects impacting the end user computing environment.

Candidates must be able to demonstrate enterprise-level experience building, managing and supporting end user computing solutions based on the following:

• VMWare Horizon
• Microsoft Windows
• Microsoft App-V
• Microsoft UEV, Microsoft Active Directory,
• Ivanti EPM/LANDesk LDMS
• McAfee EPO

What you’ll be doing:

• Monitoring and tracking of actual costs against forecasts, highlighting variances and suggesting remedies
• Costing of proposed solutions and ensuring these solutions make the most cost-effective use of cloud and Software-as-a-Service (SaaS) resources
• Forecasting and applying this to the budgetary process
• Producing the capacity plan and ensuring that business demand can be met and that sufficient capacity is available
• Monitoring platform usage and using this as an input to planning
• Liaising closely with colleagues from different teams, for instance finance, architecture and other delivery groups
• Suggesting improvements to existing processes and ways of working, particularly related to ensuring accuracy to forecasts and plans

What we are looking for:

RESPONSIBILITIES

Ensure adequate security levels hardening across all end user platforms through configuration and regular patch management of both the operating system and application

administration of End Point Protection and auditing systems

Responsible for a comprehensive packaging and delivery strategy to include areas such as corporate application delivery, antivirus, security patching, drivers /updates, corporate PC and laptop builds, provisioning / imaging OS deployment, user data migration and system tools such as LANDesk/Ivanti / Qualys and McAfee EPO

Assist in developing and maintaining roadmaps relating to CPE services and technology both current and emerging

To define process and policy for the selection and delivery of new end user devices such as PC’s (physical or virtual) and peripherals for departments or users and manage the specification, construction for 2 nd line teams

Ensure CPE infrastructure is kept updated in line with GISS/ GISP policy’s, and procedures adhere to SOX controls

Manage small projects relating to “business as usual” that are outside of the PMO (Project Management Office)

Maintain awareness of technical developments within the industry and contribute to CPE roadmaps for the SIEE estate

Ensure support calls are within SLA, advising line management frequently using KPI’s

To assist in the continual development of policies and procedures covering all aspects of CPE

Escalate to line management problems or complaints should they arise and contribute to their resolution

EXPERIENCE

Technical

Proven experience in supporting an enterprise desktop estate, including application packaging and OS deployment or equivalent

Strong working knowledge of End Point Protection with McAfee CEE Suite. Including: McAfee Agent, Antivirus, HIPS and administration through ePolicy Orchestrator

Qualys for vulnerability reporting and device compliance

PAM and PIM Tools and working in environments where they are used

Experience of working with a SIEM solution

Demonstrable and proven detailed knowledge of Microsoft desktop operating systems including, Windows 7 and 10, MDOP. Active Directory, Group Policies and managing the Desktop Environment, VMWare Horizon, Anti-Virus Software

Experience with Microsoft productivity tools, WSUS, SCCM, Sysprep, Ximage, Assessment and Planning Solution Accelerator and Migration Tools

Ivanti EPM (or LANDesk Management Suite V 9.6 onwards), administration, maintenance, software distribution, security patching and OS deployment, provisioning

Experience of Microsoft App-V, Windows Installer Technologies, MSI’s, Transforms and tools such as ORCA

OS Deployment and Imaging Tools, Ghost, or similar, Microsoft Unattended/Scripted Installs.

Good scripting abilities using PowerShell or VBScript

User data migration tools (USMT)

Non-Technical

Proven problem solving and diagnostic capabilities

Proven experience of working with ITIL framework including change management & release management

Ability to analyse and interpret general business and technical procedures. To also write reports, business correspondence, and procedure manuals

A proactive approach and the ability to inspire others within the team

Proven ability to work under pressure

Qualifications

Relevant technical certification which may include:

LANDesk/Ivanti Certification - Certified LANDesk engineer (CLE)

Microsoft certification e.g., MCTS, MCDST

ITIL Service Management Foundation

VMWare Certified Professional

Benefits:

• Discretionary bonus opportunity
• Private Medical Insurance
• Dental Scheme
• London Allowance (if applicable)
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, colour, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, sexual orientation, gender identity, marital status, genetic information or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.