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Client Engagement Manager

Keyword Studios
Dublin County Dublin Ireland
2 years ago
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At Keywords, we are using our passion for games, technology and media to create a global services platform for video

games and beyond. Our aim is to become the “go to” provider of technical services.
We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of
interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most
engaging experiences.
Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them
during concept, development and live operations by leveraging the breadth and depth of our industry leading service
lines every step of the way. www.keywordsstudios.com

The Client Engagement Manager is part of our Global Organization supporting the Service Line, reporting to the
Service Line Director. Ideally based in one of our Studios but with extensive travel expected, she/he is a key member
within the team, responsible for securing new clients and cross selling to existing clients.

Key Responsibilities and Activities

Requirements

Technical Competencies

• 10+ years experience in international games or technical services industries
• Degree or Masters in business, sales, marketing or other related field.
• Proven experience in successfully managing Customer Support Clients
• Strong understanding of the components of successful client relationships
• Strong experience in successfully delivering client-centric solutions
• Networking and Relationship building with the ability to successfully deal with large multinational clients
up to C-Level
• Understanding of business models and key metrics for companies in the games and interactive media
industries
• Deep understanding of market trends, competitor activities, industry dynamics and customer evolution
• Capacity to research and perform data analyses
• Track record of delivering increased revenue per client
• Ability to present at Executives by creating PPT and other type of presentations
• High proficiency with Excel and at least one BI tool
• Superb written and verbal communication skills in English
• High competency with SalesForce.com

Behavioral Skills
• Creative and innovative thinking
• Strong negotiating skills
• Positive approach to problem solving and to team working
• Energy and stress management
• Strong interpersonal and presentation skills, along with the ability to communicate effectively with others
at all levels of the organization
• Accountability and dependability with the ability to work independently and as part of a team
• High attention to detail and ability to deliver under pressure and to deadlines
• Excellence in listening and negotiation
• Availability to build relationships with people in different time zones
• Willingness to travel as required.

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