Senior Chat Manager
WGAMES Inc. is a leading social and casual games company with an exciting new opportunity. As a Chat Host, you will be responsible for maintaining a fun, safe and inclusive environment for our customers from around the world to interact and connect with each other and to provide valuable insight to the game to make the playing experience more engaging. The ideal candidate should be outgoing, energetic, passionate about mobile gaming, and driven to provide amazing customer experiences.
Established in 2017 by President & CEO, Daniel Kajouie, the company’s headquarters operates in the heart of Downtown Toronto. WGAMES is equipped with unsurpassed facilities and world-class talent in art, design and software development paired with a seasoned leadership team in the mobile and social gaming industry.
Responsibilities include:
- Communicating in real-time with app users via in-app chat, including managing multiple simultaneous interactions;
- Providing timely solutions by asking users the right questions, and quickly analyzing situations on a case-by-case basis;
- Actively moderating and posting engaging content within our game communities, including managing and answering users questions and comments;
- Building rapport with players and develop relationships;
- Create engaging and fun experience for players;
- Stimulating the chat to create excitement;
- Assisting with support tasks when needed;
- Be able to take feedback from players and synthesize into something actionable.
Qualifications:
- Strong verbal and written communications skills in English (Fluency in other languages is an advantage);
- Proven ability to provide excellent and personalized customer support;
- Experience and/or post-secondary degree/diploma in communications, marketing, or community engagement an advantage;
- Previous experience working as chat moderator or similar;
- Comfortable working flexible/evening hours, and taking on a variety of tasks which may evolve over time;
- Ability to work independently and resourcefully without constant supervision;
- Interest within the gaming industry, particularly in mobile games;
- Knowledgeable with social media and online engagement platforms;
- Constantly strive to find opportunities to improve processes and drive personal growth.
Company Perks and Other Information:
- Health benefits: Healthfully covers our employees, dental and vision care. We have an excellent benefits package and have you covered from day one.
- Social events: We celebrate almost everything here. Whether it’s your birthday or a coming holiday, we like to take every opportunity to have some fun and socialize amongst our team.
- Remote work possible
- Covid Responsible workplace