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Change Management PTR Analyst
1 year ago
Summary
The primary responsibility of Change Management PTR Analyst is to review PTR health and PTR change requests from all departments that submit a PTR change and any other changes that may fit in this category. These requests must be processed in a timely manner, ensuring that any and all research on the request is acquired, and detailed knowledge is applied. Managing and actioning the PTR health bucket, creating, and adjusting PTR lines and PTR headers, managing serial swaps which affect PTR’s and require PTR management. Reporting on PTR health and running proactive PTR reports to catch and find issues ahead to bring to light new issues and provide steps/actions on remedying the issues and working with the appropriate teams to carry those actions out.
The Change Management PTR Analyst will interface with the Change Operations Manager to understand their queue and prioritization.What you'll do
- Manages time effectively throughout the day to ensure all requests are processed in the priority level assigned and priority SLA is met
- Attends daily meetings to assess the queue and understand priorities for each respective day
- Works with multiple teams, across multiple departments and answers any questions that may arise before or after a PTR request
- Creates VSTS tickets for ERP/MDM team to remedy PTR system issues
- Be able to review multiple sources of information [Excel, Word, Tableau, D365 PTR data], and cross reference to ensure that correct and accurate selection are made during the Change Management process/PTR creation
- Performs root cause analysis for any quality errors that arise, internal or external
- Responds to internal customers on status of PTR requests and additions to any request.
- Promotes and develops positive communication across all internal customers and upstream partners.
- Attends and collaborates with up and down stream partners and attends any meetings that promotes cross departmental relationships/strategies
- Supports other projects that may arise, and performs duties as assigned.
- Processes Invoice Corrections when needed, and shares end of month responsibilities
- Varied other processes required in our department, including but not limited to ship list, FCO and CR processing, Invoice Correction RMA and Sales Order creation
- S upporting class 2 tear down through the implementation of a PTR request process.
- Perform all other duties assigned by supervisor or manager
- Can work independently and has the ability to manage multiple projects and problem solve issues
- Overtime mandatory if deemed necessary by department Manager or Director
- Create and own any PTR driven reporting
What we're looking for
- Strong Excel experience required
- Salesforce, Smartsheet, D365 Experience a preferred but not required
- Power BI and Data Visualization preferred but not required
- Excellent communication and presentation skills; able to communicate effectively with management and personnel at all levels, and able to present a project or report to a group or department leads/managers/directors
- Strong organizational and time management skills
- Strong problem solving and analytical skills
- Possesses strong computer skills with demonstrated proficiency in standard business software packages (e.g., Microsoft Office)
- Bachelor’s Degree preferred, or equivalent combination of education, training, experience in analytical reporting and data management
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