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CX Solutions Director Program PMO

Las Vegas Nevada 89119 United States of America
12 days ago

Job Posting Title

CX Solutions Director Program PMO


Seeking experienced Customer Experience Solutions (CXS) Director Program PMO, reporting to Global Vice President PMO & Governance, to ensure all major technology development projects for CXS are planned, approved, implemented, and support deliverable timelines. CX Solutions is at the heart of everything we do, and this role requires a passion for supporting the organization in a fast pace, dynamic environment, creating a culture of service and delivery. The Director Program PMO monitors and reports the product/project/program from initiative through delivery, interfacing with internal teams to ensures on time execution. This role will provide transparent reporting to Global Leaders while driving continuous improvement and leverage Project Management best practices. This role requires a high level of professionalism, exercise independent judgement and decision making, while considering the interest of multiple stakeholders.
• Develops, aligns, and maintains standard reporting the portfolio of projects within CXS, tracking program progress.
• Supports the design, development, delivery, and management of project management strategies to ensure projects delivery to expected timelines, on budget and to quality standards.
• Assesses the current state of CXS technology programs and processes.
• Report to Global Leadership and internal stakeholders on all programs at regular intervals to inform management on risks.
• Collaborates with business leaders to provide continuous controls and evaluates program/project to ensure they are meeting CXS standards for an exceptional customer experience.
• Provide leadership to ensure assigned staff successfully achieves CXS goals and objectives.
• Utilize multi matrixed executives and leaders to drive the CX vision and strategy to represent a single vision for our customers.

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