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CS Team Leader
3 years ago
Description
Playtika is a Game-Entertainment Company that provides audiences around the world with a wide variety of games based on quality, original content that is constantly changing and tailored to each player specifically.
We were among the first to offer free-to-play games on social networks, and shortly after, on mobile platforms.
We are successfully applying our intuitive understanding of what players want. That's why we have over 35 million players and 19 offices around the world.
As a digital entertainment powerhouse, Playtika processes more than 9TB of data daily. Our games are continuously evolving journeys, personalized to deliver new challenges and surprising thrills, at every twist and every turn.
At Playtika, we are storytellers and coders, artists and data-scientists, explorers and strategists. We don’t just build games, we bring them to life.
We are looking for our next Team Leader to manage part of our Customer Support team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis.
Role:
- As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration
- Leading the administration part of the Customer Service team ( schedule, vacation, etc)
- Involve in recruitment of new employees; taking care of the new starters; responsible for the on boarding and training process
- Performing periodical quality checks and initiate training where needed
- Conduct frequent performance evaluation and review against performance objectives set, to manage team’s performance
- Keeping the team informed at all times with the changes from other departments
- Making sure the defined targets are being met and assisting the team in reaching the goals
- Guiding the team in resolving difficult cases
- Monitoring the trends of complaints and reporting the issues
- Building procedures/protocols and implementing them with the team
- Ultimately, you should lead by setting a good example and engage the team to achieve goals
Requirements:
- Proven work experience as a Team Leader or Supervisor
- Friendly and a fast problem solver
- Excellent communication and leadership skills
- English proficiency both written and spoken
- Organizational and time-management skills
- Strong multi-tasking abilities
Benefits
We rise to the challenge:
- Daily Breakfast
- Fresh Fruits daily, Yogurts, Snacks & Soda Drinks, Coffee etc
- Meal Ticket
- Vacation Ticket
- Private Pension
- Transport Subscription
- Private Medical Subscription
- Private Dental Subscription
- Well-being Benefit (Benefit is our partner)
- Personal Development Benefit (Benefit is our partner)
- Quarterly & Performance Bonus
- Birthday Gift
- 1 Day Off for birthday
- Bonus & Gift Cards for special events (Easter, 1st of June, 8th of March, Christmas
- Comfortable office easy to reach from any spot of the city: Timpuri Noi
- Games: pool table, ping-pong, foosball, air hockey etc
- Exciting company events
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Responsibilities
Requirements
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