CS Operations Manager for Gaming

Keyword Studios
Mexico City Mexico City Mexico
11 days ago
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Keywords is an international technical service provider to the global Video Game Industry with 50+ offices across 20 countries and 4 continents.

POSITION SUMMARY:

Our Player Support Service Line is looking for an experienced Operations Manager to manage the hand off and delivery of multiple multilingual projects of different sizes, simultaneously and will be responsible for Clients, Team Lead and Agents.

Our Operations Manager will also track and manage projects, budget and operational profitability and ensure timely and accurate billing as well as proactively manage changes in projects scope, identify potential risks, and devise contingency plans.

The key responsibilities may vary during peak business periods, absences or workload fluctuations, and support to management as required.

Requirements

Benefits

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