CRM Operations Manager, EMEA

Ubisoft
Bucharest Bucharest ro
4 months ago

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Job Description

We are looking for a CRM Operations Manager to join our EMEA CRM Operations team based in Bucharest. Games are more and more evolving toward services. Acquiring new customer is only 50% of the challenge; the other 50% are to keep them in the Ubisoft world. The service that Ubisoft will provide all along the gamer journey will make the difference. In order to increase efficiency, the communication toward gamers has to be multichannel and personalized. Send the right message, to the right person, at the right moment, through the right channel and right device.

You will report to our Group Manager, CRM Operations, EMEA (located in Paris) and your role will be to lead the operational team translating the business objectives & campaigns into our CRM toolset and accompany the growth of the activity.

Our CRM Operations team coordinates and oversees the production, configuration and execution of multichannel CRM campaigns in an effort to better integrate the player into the game and foster the active participation of the community. You will work with one of the top leading technology for CRM, Salesforce Marketing Cloud.

The condition of success relies on:

Your main mission

You will be responsible for a team tasked with the creation, configuration and deployment of Ubisoft CRM campaigns for the EMEA region.
You will be managing a team deploying campaigns across our dozen of channels but leading in particular the Salesforce Marketing Cloud Journeys and the in-game news channel.

Your main objectives will be:

1. MANAGE THE TEAM MEMBERS AND THEIR PRIORITIES:

2. OPTIMIZE THE AGILITY, PRODUCTIVITY AND AUTONOMY OF YOUR CRM OPERATIONS TEAM:


3. DRIVE CHANGE MANAGEMENT WITHIN YOUR TEAM THROUGH DISRUPTIVE TECHNOLOGY

Qualifications

What You’ll Bring as Experience

What You’ll bring as a Colleague

Additional Information

Why choose Ubisoft Romania?

Through its business units, Ubisoft is committed to enriching people’s lives with original and memorable experiences and it’s defined by three main pillars:

You will have the chance to work with the latest technologies and collaborate with our talented teams from around the world.

We aspire to offer our employees an environment and culture where everyone can thrive. We offer a variety of perks that support physical, emotional and intellectual well-being such as health and benefit packages, opportunities for career development and learning, gym, free access to bikes and a library at your disposal.

Challenge accepted? Join us and create the unknown.

Find out more about Ubisoft Romania: https://www.ubisoft.com/en-US/studio/bucharest.aspx

Facebook: https://www.facebook.com/UbisoftRomania/

Instagram: https://www.instagram.com/ubisoftro/

If this sounds like you, please apply via our career portal. The application should include your resume & portfolio , highlighting your experience, education and skills.

Ubisoft is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company Description

About us

Ubisoft Bucharest has been an important pillar for the local gaming industry since 1992, being the first Ubisoft production studio outside France. It has a strong history of contributing to iconic AAA franchises such as Assassin’s Creed, Tom Clancy's Ghost Recon, Watch Dogs and Just Dance, and has helped develop a total of over 60 games. Today, the studio is the 2nd largest Ubisoft studio worldwide and continues to tackle the biggest challenges in gaming and technology, contributing to the creation of new and amazing games.

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