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CRM Manager

• Be the driving force! Extend and refine our suite of manual and automated CRM communications by concepting, implementing and analyzing new campaigns
• Understand our players! Communicate with our players via multiple channels (such as in-game pop-ups, e-mails and push notifications) to optimize their game experience and make them smart offers based on their current needs
• Numbers are the key! Define A/B tests to verify your campaign ideas, monitor their performance and draw conclusions by analyzing the results
• Team up! Manage a variety of stakeholders in an interdisciplinary environment and coordinate your topics across departments, including product managers, developers and artists
• Learn & innovate! Shape the future of CRM with us, e.g. by extending our in-house campaign management tools with new features and by unlocking the potentials of AI for our campaign setups

• Background. A degree or similar that fits the advertised role, e.g. Business Administration or Communication Studies, is a plus
• Creativity. You enjoy coming up with texts and design ideas for original, effective communications
• Analytical thinking. You have a data-driven mindset. You diligently monitor the performance of your campaigns and understand key performance indicators. You’re eager to structure and analyze data using Excel and to draw concise conclusions
• Games affinity. You love online / mobile games and you’re familiar with the games industry
• Communication skills. You communicate confidently in English. You maintain a steady exchange with stakeholders and can integrate well into a team
• Result orientation. You work in an independent, pragmatic and focused way
• Professional experience. You having worked in the CRM space is a plus, but not a requirement. We welcome entry-level applications provided that the above criteria are met

• Career opportunities. Level up as a CRM Manager with excellent training and development opportunities, such as online trainings, InnoVersity and conferences.
• Compensation & Fair Play. We have career models as well as market-competitive salary grids in place that ensure that we treat our employees fairly. For this regural-level position, the salary range is between € 55.200-72.000 gross. Your seniority level (junior, regular, senior) will be evaluated during the interview process. The salary ranges for other seniority levels differ.
• Outstanding benefits. Get 28 vacation days, a sabbatical, mobile device, contribution to your public transport ticket, and more.
• Flexible working hours. We offer trust-based working hours as well as active breaks - play table tennis with your team, work out in our gym or go to our rooftop terrace to get some fresh air.
• Hybrid Working Model. We offer our colleagues the flexibility to choose between working from home and our modern offices in central Hamburg. With regular times planned together at the office during our Office Days, we keep up our unique InnoGames spirit!
• Solution orientation. We are offering an atmosphere to empower creative thinking and strong results.
• Team events. Participate in regular team events (e.g., wine tasting, cooking, paintball), barbecue together on our rooftop terrace, and enjoy regular company-get-togethers.
• Food & drinks. We offer free drinks and fresh fruit to contribute to your health and well-being; enjoy the meals delivered by our in-house canteen or cook on your own in one of our employee kitchens.
• Relocation assistance. If you are interested in relocating to Hamburg, we will help you relocate to Hamburg regarding all the needed resources.
• Comfy and modern offices. Learn more about our charms and benefits in our virtual office tour.