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CRM & Customer Loyalty Manager

Square Enix
London England United Kingdom
2 months ago

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Job Summary:

Reporting to our Director, CRM and Customer Loyalty, the Manager, CRM and Customer Loyalty will be responsible for helping to develop and implement multi-channel CRM strategy for the regions in our European market. The ideal candidate will be a creative and analytical hybrid who understands the customer data environment and can minimize churn through segmentation, engagement and campaign optimization while constantly looking for new growth opportunities.

Role will also assist in launching and managing a new customer loyalty platform in our European market.

Requirements

Key Responsibilities:

Key Deliverables:

Key Stakeholders:

Head of Digital Channels, Product Marketing Teams, Brand Marketing Teams, Director, Online Development, Director, Analytics and Insights

Knowledge & Experience:

Essential:

Desirable:

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